Amalie Wessling
Channahon,IL
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Gate Clerk
Ryder (Through Nexus Employment)
11.2023 - 05.2024
- Verifying all information for inbound and outbound drivers
- Accurately enter all information into both systems to get drivers checked into and out of the yard
- Problem solve any issues.
- File documents in the appropriate place so they are easy to find
- Accurately enter data from paper files into computer systems
- Answer and direct incoming telephone calls
- Process incoming mail and ensure it reaches the appropriate person, prepare outgoing mail for sending
- Deliver documents, memos, and files to internal departments and employees
- Prepare invoices and process bill payments
- Take minutes and notes during departmental meetings
- Perform light housekeeping duties such as watering office plants, preparing coffee each morning and ensuring all communal spaces remain tidy
Dispatcher
Mico Logistics Inc.
03.2020 - 11.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Coordinated closely with other departments to facilitate smooth delivery operations.
Hostess
Tasty Waffle
07.2021 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Cashier
Mr. Submarine
10.2019 - 03.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Traffic Clerk
Schneider Logistics
07.2017 - 10.2018
- Boosted on-time delivery rates through proactive monitoring of shipment statuses and prompt troubleshooting of issues encountered during transit.
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Supported company growth by efficiently scaling traffic operations to accommodate increased order volumes without sacrificing quality or timeliness of service delivery.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients and vendors alike.
Education
Global Supply Chain Management -
Joliet Junior College
01.2023
GED -
Joliet Junior College
06.2015
Skills
- Efficient in Microsoft Excel, Word, and Outlook
- Critical thinking and problem-solving skills
- Transportation knowledge
- Scheduling appointments
- Shipping and receiving
- Maintaining records
- Punctuality
- Excellent Communication
- Reliability
- Team Collaboration
- Team Leadership
References
- Meghan Tatera, Lead Dispatcher, (708) 567-1620
- Earnest Tillery, Shift Lead, (773) 629-7808
Timeline
Gate Clerk
Ryder (Through Nexus Employment)
11.2023 - 05.2024
Hostess
Tasty Waffle
07.2021 - 03.2022
Dispatcher
Mico Logistics Inc.
03.2020 - 11.2023
Cashier
Mr. Submarine
10.2019 - 03.2021
Traffic Clerk
Schneider Logistics
07.2017 - 10.2018
Global Supply Chain Management -
Joliet Junior College
GED -
Joliet Junior College
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