Aman Ihmaidi
Millville ,NJ
Summary
Friendly, empathetic, respectful, and very hard-working are only a few ways to describe me. Dynamic customer service professional with extensive experience at PNC Financial Services, recognized for resolving escalated issues and enhancing customer loyalty. Skilled in conflict resolution and active listening, consistently exceeding performance metrics. Proven ability to build rapport and educate customers, driving satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PNC Financial Services
05.2021 - 05.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Target
07.2019 - 05.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Bakery Manager
Shop Rite Bakery
09.2017 - 07.2019
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
Bakery Clerk
Wal-Mart Supercenter
07.2015 - 09.2017
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Old Bridge High School
Old Bridge, NJ06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Call center operations
- De-escalation techniques
- Building rapport
- Dispute resolution
- Customer education
Timeline
Customer Service Representative
PNC Financial Services
05.2021 - 05.2025
Customer Service Representative
Target
07.2019 - 05.2021
Bakery Manager
Shop Rite Bakery
09.2017 - 07.2019
Bakery Clerk
Wal-Mart Supercenter
07.2015 - 09.2017
Old Bridge High School
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