Aman Kaur
Frisco,TX
Summary
- With a proven track record at Humana, I excel in patient scheduling and providing top-notch customer service. Skilled in medical office administration and adept at conflict resolution, I've significantly enhanced patient care and office efficiency. My expertise in electronic recordkeeping and strong organizational skills ensure smooth unit operations and patient satisfaction.
- Efficient administrative professional bringing many years of successful experience in Unit Secretary roles. Eager to leverage nursing unit operations expertise and excellent communication skills to offer an invaluable new facet to the team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Secretary
Esso
Frisco, TX
01.2024 - Current
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Scheduled and confirmed students' appointments and consultations.
- Compiled and coded student information or data in the appropriate computer system.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Updated group medical records and technical library to promote smooth office operations.
Unit Secretary
SeboTekLLC
Frisco, TX
10.2024 - 12.2024
- Reviewed and updated patient documentation for accuracy and completeness.
- Made corrections when needed to grammar, spelling, and syntax.
- Captured and transcribed medical record documentation with electronic medical record applications.
- Scheduled and confirmed patient appointments and consultations.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Managed the front desk area ensuring neatness at all times.
- Managed unit call reception and routed calls to correct department.
- Assisted nursing staff with administrative tasks to support patient care.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Compiled physical and digital documents, charts, and reports.
Unit Secretary
Humana
Frisco, TX
09.2021 - 12.2023
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Scheduled and confirmed patient appointments and consultations.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Compiled physical and digital documents, charts, and reports.
- Monitored unit supply levels and notified management of ordering needs.
- Assisted nursing staff with administrative tasks to support patient care.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed unit call reception and routed calls to correct department.
- Managed the front desk area ensuring neatness at all times.
Education
Associate of Science - Nursing
Collin College
Frisco, TX01-2028
MBA - Masters in Business Administration With HR And IM
Mercy College
Dobbs Ferry, NY05-2015
Skills
- Telephone reception
- Medication inventory
- Nursing station operations
- Nursing unit operations
- Lab test protocols
- Medical office administration
- Patient database updates
- Medication stock orders
- Appointment scheduling
- HIPAA compliance
- Insurance claims
- Patient scheduling expertise
- Incoming call reception
- Appointment setting
- Follow-up appointment scheduling
- Healthcare industry
- Medical terminology proficiency
- Patient reception
- Patient scheduling
- Conflict resolution techniques
- Training and coaching
- Professional telephone etiquette
- Insurance verification
- Meeting coordination
- Patient confidentiality practices
- Patient service management
- Account management
- Phone reception
- Electronic recordkeeping
- Customer service
- Detail-oriented approach
- Strong organization
- Incoming call management
- Patient records maintenance
- Inpatient care
Certification
- First Aid/CPR/AED-85184E6
- BLS-AE72E11
- LTCR-CNA0900
Timeline
Unit Secretary
SeboTekLLC
10.2024 - 12.2024
Unit Secretary
Esso
01.2024 - Current
Unit Secretary
Humana
09.2021 - 12.2023
Associate of Science - Nursing
Collin College
MBA - Masters in Business Administration With HR And IM
Mercy College