· Managed a cross-functional team of seven, overseeing all aspects of team development including hiring, training, task management, and career mentoring.
· Collaborate with finance to forecast budgets, plan resources, analyze variances, and manage invoicing, while training staff in project execution management and statement of work support. Worked with analytics, product, and sales teams to develop and craft sales contracts, outlining requirements, deliverables, timelines, and project teams.
· Led the development of a data science and visualization analyst team, tasked with creating robust and automated analytics solutions to support growth planning initiatives.
· Led the weekly revenue outlook process, working closely with the Supply Chain and Category Management teams to ensure alignment and accuracy.
· Took full ownership of Pricing Operations for both Retail and B2B channels, managing street price, customer pricing, discount grids, and creating system automated workflows to streamline processes and increase efficiency.
· Successfully managed sales targeting, commission structures, and performance metrics to drive team success and optimize results.
· Proactively identified inventory goals and communicated potential excess or shortages to minimize revenue risk and ensure operational efficiency.
· As the Manager of a global Sales Operations team, established and implemented best practices across the team, resulting in improved efficiency and productivity.
· Summarized business intelligence analysis conclusions and presented findings to executives in high-level meetings.
· Supported Go-To-Market (GTM) strategy and planning initiatives by leading business intelligence, providing sales insights, developing advanced data models, and conducting sales forecasting.
· Subject matter expert on data architecture, and tech stack including Salesforce.com, and Tableau.
· Contributed significantly to the Sales & Operations Planning (S&OP) process by collaborating with the executive team, finance, marketing, and supply chain.
· Provided the foundation for business strategy by leading initiatives such as territory expansion, account segmentation, and sales enablement during a period of hyper-growth resulting in an annual sales increase of over 100%.
· Sales Operations revenue planning lead for the emerging markets division (B2B & Latin America).
· Worked in collaboration with the leadership team to establish quotas, manage the pipeline, and conduct business performance reviews.
· Created data visualizations to provide key insights on performance.
· Positioned teams to exceed sales goals with consistent 40%+ year-over-year growth.
· Maximized growth potential and optimized business operations by managing commission plans and ensuring alignment across territories, divisions, and regions.
· Managed all sales forecasting, planning, and budgeting processes for a startup medical device company with a team of over 60 sales reps and 6 sales directors.
· Created real-time sales dashboards and conducted monthly state-of-region reviews for the leadership team.
· Provided training to the sales team on Salesforce.com features to enhance their visibility into pricing, consignment inventory data, and performance-to-quota through mobile app dashboards.
· Developed budgets, quotas, monthly SPIFFs, promotions, and awards for sales team.
· Worked collaboratively with Finance & Customer Service, as the subject matter expect for all revenue data and reporting across all systems including SFDC, Expandable and Cognos.
· Supported area sales operations teams by providing centralized reporting and database management.
· Partnered with McKinsey consultants to create a quote grading tool.
· Worked closely with the leadership team to contribute and develop professional presentations for the Americas All Hands, and monthly business review meetings.
· Delivered a pipeline tracking database leveraged by all the region teams for their own custom reporting packages.
· Subject matter expert on SFDC reporting and dashboards. Created new reporting metrics for SFDC lead activity, including links from campaign leads to bookings for visibility on marketing generated return on investments.