Summary
Overview
Work History
Education
Skills
Timeline
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Aman Rai

Hicksville,NY

Summary

Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Assistant Operations Manager

Mattress Firm
02.2018 - Current
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Communicated with customers to assess satisfaction with products and services received.
  • Developed and maintain operational guidelines for staff.
  • Monitored key performance metrics to identify areas for improvement.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed team of 8-15 personal.

Warehouse Manager

Deep Distribution
09.2017 - 02.2018
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Tracked production and quality control systems to proactively identify deficiencies.

Store Manager

7-11 Convenience Store
08.2013 - 08.2016
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Education

Associate of Applied Science - Criminal Justice

Nassau Community College
Garden City, NY
12.2025

Skills

  • Employee Supervision
  • Business Development
  • Purchasing and Planning
  • Facilitating Change
  • Project Management
  • Operational Planning
  • Logistics Planning
  • Customer Engagement
  • Operational Excellence

Timeline

Assistant Operations Manager

Mattress Firm
02.2018 - Current

Warehouse Manager

Deep Distribution
09.2017 - 02.2018

Store Manager

7-11 Convenience Store
08.2013 - 08.2016

Associate of Applied Science - Criminal Justice

Nassau Community College

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Aman Rai