MD Aman
Busser, Houskeeper, Sales Associate
Atlantic City,NJ
Summary
Proven Housekeeper at Hotel Sadia Sylhet International, excelling in guest relations and advanced cleaning techniques. Demonstrated ability to enhance customer satisfaction and maintain pristine environments. Skilled in laundry management and effective communication, significantly contributing to operational excellence without exceeding a 0% complaint rate. Offering positive attitude and strong desire to learn and grow within hospitality industry. Brings ability to quickly adapt and understand importance of maintaining clean and organized dining area. Ready to use and develop multitasking and time management skills in [Desired Position] role. Energetic and reliable individual with positive attitude and excellent teamwork skills. Possesses strong understanding of maintaining cleanliness and organization in fast-paced environments, ensuring tables are promptly cleared and reset. Committed to providing exceptional support to team, enhancing overall dining experiences for guests. Developed exceptional teamwork and organizational skills within bustling restaurant environment. Demonstrates ability to maintain cleanliness and efficiency, contributing to seamless dining experience. Looking to transition into new field, utilizing strong communication and problem-solving abilities. Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience. Hospitality professional with proven ability to enhance dining experiences through efficient table maintenance and support to waitstaff. Known for adaptability and reliability in high-paced environments, contributing to cohesive team dynamic. Brings strong organizational skills and customer-focused approach to ensure guest satisfaction. Reliable [Desired Position] with strong background in maintaining cleanliness and assisting waitstaff in busy dining environments. Consistently contributed to smooth service flow by efficiently clearing tables and resetting dining areas. Demonstrated teamwork and attention to detail through effective communication and adherence to restaurant standards. Experienced with maintaining cleanliness and order in fast-paced dining settings. Utilizes teamwork and communication to enhance service efficiency and guest satisfaction. Knowledge of proper sanitation practices and table setting techniques ensures seamless dining experience for patrons. Driven Busser with [Number] years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Reliable Cafe Worker serving customer needs in [Type] environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable. Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices. Organized Dining Room Attendant offering [Number] years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Busser
MGM Borgata Hotel and Casino
09.2024 - Current
- Supported dining operations by clearing and resetting tables efficiently.
- Assisted waitstaff in delivering food and beverages, enhancing service flow.
- Collaborated with kitchen staff to expedite dish delivery during peak hours.
- Maintained cleanliness of dining area, ensuring compliance with health standards.
- Organized and restocked supplies, contributing to seamless restaurant operations.
- Trained new bussers on best practices for table maintenance and customer service.
- Implemented waste reduction strategies by optimizing use of cleaning supplies.
- Provided feedback on floor layout, improving seating efficiency and guest experience.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
- Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
- Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
- Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
- Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Assisted in inventory management, ensuring adequate supplies of cleaning materials and tableware were available.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
Busser
Rainforest Cafe
04.2025 - 10.2025
- Assisted waitstaff in delivering food and beverages, enhancing service flow.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Assisted in inventory management, ensuring adequate supplies of cleaning materials and tableware were available.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Provided feedback on floor layout, improving seating efficiency and guest experience.
- Assisted with bussing tables and cleaning up spills.
- Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
- Set up advertising signs and displays on shelves, counters and tables.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Engaged in suggestive selling and other sales techniques.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
- Organized and restocked supplies, contributing to seamless restaurant operations.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
- Addressed customer complaints and inquiries to verify satisfaction.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Provided attentive service and proactively assessed guest needs.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Arranged tables and chairs for special occasions and events.
- Reset and cleaned tables quickly to prepare for new customers.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Trained new bussers on best practices for table maintenance and customer service.
- Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
- Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Assisted servers in providing efficient service for improved guest experiences.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Monitored dining room inventory and replenished as necessary.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained cleanliness of dining area, ensuring compliance with health standards.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Implemented waste reduction strategies by optimizing use of cleaning supplies.
- Assisted customers with carry-out service.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Processed payments for orders and provided customers with change.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Offered product samples, answered questions and helped customers find items.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Sales Associate
Grambangla Grocery
08.2024 - 03.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to drive sales and customer engagement.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Educated customers on promotions and loyalty programs, fostering repeat business.
- Conducted inventory management tasks to ensure optimal stock levels and minimize shrinkage.
- Provided training and support to new associates, enhancing team productivity and service quality.
- Analyzed customer feedback to identify service improvements and address concerns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Laundry and Dry Cleaning Assistant
South Beach Laundromet
08.2024 - 02.2025
- Operated laundry machinery, ensuring proper settings for various fabric types.
- Sorted and categorized garments for efficient processing and cleaning.
- Assisted in inventory management of cleaning supplies and materials.
- Monitored quality control of cleaned items, identifying imperfections.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to streamline workflow processes effectively.
- Trained new staff on equipment operation and safety protocols for optimal performance.
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
- Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
- Promoted a positive work atmosphere by collaborating effectively with team members during busy periods or staff shortages.
- Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.
- Consistently achieved desired results in stain removal treatments using appropriate chemicals and pre-treatment methods based on fabric composition.
- Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
- Assisted in maintaining inventory levels, ordering supplies as needed to avoid disruptions in daily operations.
- Ensured optimal fabric care by selecting the appropriate cleaning method for each garment based on its composition and care label instructions.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Streamlined the sorting process, ensuring accurate categorization of garments based on fabric type and cleaning requirements.
- Increased productivity with proper machine loading, ensuring optimal water usage and detergent distribution.
- Examined dried clothes to identify stains, tears and issues.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Assisted with unloading and loading customer laundry items.
- Delivered superior customer service by responding to inquiries and complaints.
- Observed and adjusted machine cycle times, achieving quality results.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Operated machines correctly by following machine instructions and safety regulations.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Used special fabric treatments, borax, and [Type] cleaner to remove stains.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Supported fellow staff members with delivery and pickup of customer orders.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Cleaned machine filters and lubricated equipment.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Monitored customer laundry loads to reach proper wash cycle times.
- Tested machines and made minor adjustments, keeping equipment functional.
Housekeeper
Hotel Sadia Sylhet International
04.2022 - 06.2024
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Barishal Polytechnic Institute - Engineering Electrical
Jhalokathi Technical School And College
Bangladesh03.2023
Skills
- Laundry Management
- Customer Service
- Guest Relations
- Cleaning techniques
- Cleaning and organizing abilities
- Vacuuming and sweeping
Clear communication
Attention to detail
Time management
Cleaning and sanitizing
Table bussing
Decision-making
Team collaboration
Cleaning procedures
Safety awareness
Resourcefulness
Professional appearance
Cleanliness maintenance
Food running
Workplace safety
Performance improvement
Strategic planning
Effective problem solving
Efficient table clearing
Guest relations
Inventory management
Equipment operation
Timeline
Busser
Rainforest Cafe
04.2025 - 10.2025
Busser
MGM Borgata Hotel and Casino
09.2024 - Current
Sales Associate
Grambangla Grocery
08.2024 - 03.2025
Laundry and Dry Cleaning Assistant
South Beach Laundromet
08.2024 - 02.2025
Housekeeper
Hotel Sadia Sylhet International
04.2022 - 06.2024
Barishal Polytechnic Institute - Engineering Electrical
Jhalokathi Technical School And College