AMANA PICKENS
Stone Mountain,GA
Summary
To obtain an entry-level customer service position to utilize my communication and people skills to ensure customer satisfaction. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Family Dollar
08.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Crew Member
Sonic Drive
02.2023 - 07.2023
- Worked and communicated effectively with co-workers and management
- Responsible for taking customer orders according to company guidelines
- Operated cash registers to process payment
- Promoted other restaurant products using suggestive selling techniques
- Prepared and packaged food quickly without compromising quality
- Provided a high level of customer service by greeting customers warmly, offering information about menu items, answering basic inquiries about the restaurant, and addressed concerns/complaints
- Created a comfortable environment with a courteous, professional, respectful, and positive attitude
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Inspected and maintained the kitchen, restrooms, and parking lot
- Escalated any problems or complaints to the relevant supervisor or manager
- Prioritized important tasks and managed my time effectively
Sales Representative Intern
Vector Marketing Company
05.2022 - 08.2022
- Used knowledge of company products and services to recommend solutions to customers
- Highlighted new products and company promotions during sales pitches
- Attended industry events and conferences to attract potential customers and increase brand awareness
- Cold-called potential customers to generate leads
- Responded promptly to customer queries to increase overall satisfaction
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Entered customer transaction information into company databases
- Followed up with customers after sales to gain feedback
- Increased sales leads by conducting market research and identifying potential clients.
- Developed strong customer relationships through attentive listening and effective communication skills.
Education
Bachelor of Arts - Business Administration And Management
Francis Marion University
Florence, SC05.2025
Bachelor of Arts - Business Administration And Management
DeVry University
Downers Grove, IL05.2025
Skills
- Detailed-Oriented
- Time Management
- Customer Complaint Resolution
- Customer Service
- Cash Handling
- Merchandise Restocking
- Positive attitude
- Reliability and punctuality
- Excellent communication
- Empathy and understanding
- Active listening
- Patience and composure
Timeline
Customer Service Cashier
Family Dollar
08.2023 - Current
Crew Member
Sonic Drive
02.2023 - 07.2023
Sales Representative Intern
Vector Marketing Company
05.2022 - 08.2022
Bachelor of Arts - Business Administration And Management
Francis Marion University
Bachelor of Arts - Business Administration And Management
DeVry University