Amana Afoley Quaye
Grand Forks,ND
Summary
Conscientious individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Undergraduate Research Assistant
University of North Dakota, Grand Forks
Grand Forks, ND
03.2024 - Current
- Worked under faculty members to conduct research on re-entry councils across various cities in the US and over. Actively gathered, compiled and interpreted information from various sources.
- Assisted in the compilation and creation of informative materials on stressors and mental health as well as work related tasks of Canadian correctional officers
Customer Experience Officer
Consolidated Bank of Ghana
Accra, Ghana
11.2021 - 09.2022
- Created reports to document customer service metrics such as average response time for inquiries and resolution rate for issues reported by customers.
- Provided customers with product information and support to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Organized and maintained filing systems for confidential documents.
- Collaborated with other departments such as marketing or sales to develop effective solutions for customers' needs.
Intern (Office of the Clerk)
Parliament of Ghana
Accra, Ghana
04.2019 - 06.2019
- Maintained positive working relationship with fellow staff and management.
- Maintained inventory levels of office supplies and equipment as needed.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Education
Bachelor of Arts - Political Science And English
University of Ghana
Accra,Ghana05-2023
Bachelor of Arts - Criminal Justice
University of North Dakota
Grand Forks, NDSkills
- Researching skills
- Customer Service
- Organizational Skills
- Issue and Complaint Resolution
- Teamwork and Collaboration
Languages
English
Professional
French
Limited
Certification
Certified Virtual Assistant
Affiliations
- Interest in Culture and Ethnic Diversity
Timeline
Undergraduate Research Assistant
University of North Dakota, Grand Forks
03.2024 - Current
Customer Experience Officer
Consolidated Bank of Ghana
11.2021 - 09.2022
Intern (Office of the Clerk)
Parliament of Ghana
04.2019 - 06.2019
Bachelor of Arts - Political Science And English
University of Ghana
Bachelor of Arts - Criminal Justice
University of North Dakota
Certified Virtual Assistant
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