Amanada Cochran
Ironton,OH
Summary
Dynamic and results-driven professional with a proven track record at Southern Hope, enhancing customer satisfaction through effective service training and operational improvements. Skilled in problem-solving and teamwork, I excel in fast-paced environments, leveraging strong communication and active listening to foster positive client relationships and ensure compliance with safety guidelines.
Overview
2026
2026
years of professional experience
Work History
CDCA
Restoring Hope Recovery Care
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CDCA/CSM
Southern Hope
2021 - 2021
- Led team to enhance customer satisfaction through effective service training programs.
- Developed and implemented operational procedures to streamline customer interactions.
- Analyzed customer feedback to identify trends and improve service quality.
- Mentored staff on best practices for conflict resolution and customer engagement.
- Coordinated escalated issues, ensuring timely resolutions and maintaining client relationships.
CDCA/House Monitor
Mended Reeds
2019 - 2021
- Monitored client activities to ensure safety and compliance with established guidelines.
- Assisted in conflict resolution between clients, promoting a peaceful environment.
- Documented incidents and behaviors, maintaining accurate records for staff review.
- Collaborated with team members to implement therapeutic interventions effectively.
Education
Associate of Science - Substance Abuse
Huntington Junior College
WV06-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Active listening
Timeline
CDCA
Restoring Hope Recovery Care
05.2023 - Current
CDCA/CSM
Southern Hope
2021 - 2021
CDCA/House Monitor
Mended Reeds
2019 - 2021
Associate of Science - Substance Abuse
Huntington Junior College