Amanah Quintana
Foxworth,MS
Summary
Organized and detail-oriented with cash handling and customer service experience. Well-rounded customer service with strong communication skills, sales experience and knowledge of banking industry.
Overview
3
3
years of professional experience
Work History
Preschool Teacher
Primrose Schools
Fort Worth, TX
01.2023 - Current
- Maintained daily records of individual activities, behaviors, meals and naps.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Led story time sessions designed to promote literacy skills among young learners.
- Integrated technology into lesson plans.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Facilitated group play activities that encouraged collaboration among students.
- Developed professional relationships with parents, teachers, directors and therapists.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Encouraged critical thinking skills through problem solving activities.
- Assisted in providing a safe and secure environment for children.
- Taught children foundational skills in colors, shapes and letters.
- Participated in parent-teacher conferences to discuss academic progress of each child.
Customer Service Representative
Target
Fort Worth, TX
08.2021 - 01.2023
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Certified Trainer and Cashier
Chipotle Grill
Fort Worth, Texas
08.2020 - 06.2021
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Assisted in developing organizational policies and procedures for employee training initiatives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Arts - Radiation Biology
Tarrant County College District
Fort Worth, TX08-2026
Skills
- organization
- management
- Social Skills
- money handling
- Conflict Resolution Techniques
Timeline
Preschool Teacher
Primrose Schools
01.2023 - Current
Customer Service Representative
Target
08.2021 - 01.2023
Certified Trainer and Cashier
Chipotle Grill
08.2020 - 06.2021
Associate of Arts - Radiation Biology
Tarrant County College District