Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Covington

St. Petersburg

Summary

Results-driven operations professional with over 15 years of experience in administrative leadership, team management, and operational coordination across corporate and healthcare environments. Proven ability to manage cross-functional projects, optimize workflows, and support strategic decision-making at the executive level. Known for being highly organized, proactive, and dedicated to delivering high-quality outcomes.

Overview

20
20
years of professional experience

Work History

Operations Specialist

McKinsey & Company
01.2022 - Current
  • Helped lead day-to-day operations for the McKinsey Global Institute, including staffing and resource planning.
  • Served on our People Committee to shape strategic decisions and future initiatives, fostering a better environment for our core team.
  • Managed cross-functional collaboration and maintain seamless internal workflows across teams.
  • Implemented process improvements that support team efficiency and cost-effectiveness.
  • Managed start-to-end planning for our Annual Meeting which hosts up to 60 internal and external guests.

Operations Coordinator

McKinsey & Company
01.2020 - 12.2022
  • Continued managing all tasks from the Administrator role.
  • Managed onboarding and offboarding of rotational CSPs.
  • First POC for CSPs interested in joining MGI.

Operations Administrator

McKinsey & Company
09.2017 - 12.2019
  • Managed all tracking of people and staffing.
  • Assisted with Annual Meeting planning.
  • Managed external advisor contracts ensuring they were renewed in a timely manner.
  • Managed team calendar.

Executive Assistant

McKinsey & Company
09.2012 - 09.2017
  • Provided executive-level support, including managing complex calendars, scheduling high-level meetings, and coordinating domestic and international travel.
  • Processed and reconciled expenses with precision and timeliness.
  • Maintained confidentiality and managed competing priorities in a fast-paced environment.

Customer Service Representative

Florida Medical Equipment
09.2008 - 09.2012
  • Acted as liaison between patients, physicians, and insurers to process durable medical equipment orders.
  • Managed intake and insurance verification for high volumes of clients (1,000–2,000 patients on emergency grid).
  • Delivered education to patients on the proper and safe use of oxygen equipment.

Patient Balance Team Lead

CCS Medical Equipment
08.2005 - 08.2008
  • Supervised and coached a team of 15 in the Patient Billing department.
  • Developed and delivered onboarding and ongoing training programs.
  • Analyzed weekly performance reports to improve collections and operational metrics.
  • Led process improvement initiatives that improved patient billing outcomes and team productivity.

Education

High School Diploma -

Boca Ciega High School
01.2005

No Degree - Project Management Certification

University of South Florida
Tampa, FL
01.2012

Associate of Science - Business Management

St. Petersburg College
Clearwater, FL
01.2013

Skills

  • Operations & Project Management
  • Team Leadership & Staff Development
  • Budgeting & Financial Coordination
  • Calendar & Travel Management
  • Executive Support
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong Communication & Interpersonal Skills
  • High-Pressure Environment Adaptability

Timeline

Operations Specialist

McKinsey & Company
01.2022 - Current

Operations Coordinator

McKinsey & Company
01.2020 - 12.2022

Operations Administrator

McKinsey & Company
09.2017 - 12.2019

Executive Assistant

McKinsey & Company
09.2012 - 09.2017

Customer Service Representative

Florida Medical Equipment
09.2008 - 09.2012

Patient Balance Team Lead

CCS Medical Equipment
08.2005 - 08.2008

High School Diploma -

Boca Ciega High School

No Degree - Project Management Certification

University of South Florida

Associate of Science - Business Management

St. Petersburg College

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