Summary
Overview
Work History
Education
Skills
Timeline
Awards
ACTIVITIES
Generic

AMANDA Shepherd

Alexandria,USA

Summary

Seasoned operations professional with a proven track record in streamlining healthcare operations and enhancing patient satisfaction through strategic planning and execution. Adept at leveraging data analysis and financial management to drive operational efficiency. Ready to contribute leadership and problem-solving skills as Director of Operations to optimize performance and deliver impactful results.

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

24
24
years of professional experience

Work History

Director of Operations

Aspire Indiana Health
07.2023 - Current
  • Streamlined healthcare office operations through effective management practices.
  • Analyzed data to identify inefficiencies in service workflows and reimbursement processes.
  • Ensured implementation of clinical programs across organization for consistency.
  • Coordinated performance improvement initiatives while managing reporting processes.
  • Resolved issues to enhance patient satisfaction and engagement levels.
  • Completed personnel-related documentation in accordance with policies and procedures.
  • Participated in ongoing performance management and professional development initiatives.
  • Evaluated staffing needs, screened candidates, and conducted interviews for clinic positions.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Director 60 employees and two location at the same time

Phlebotomy / County Wide Supervisor

Community Health Network
01.2002 - 05.2023
  • Oversaw daily laboratory operations in a hospital setting.
  • Fostered relationships with director, departments, analysts, vendors, and patients.
  • Ensured customer satisfaction through effective service delivery.
  • Managed Kronos time editing, approval processes, and staff training.
  • Handled employee schedules, vacation requests, and attendance tracking.
  • Executed hiring and termination processes within department.
  • Collaborated with leadership across departments to enhance operational efficiency.
  • Developed and updated training materials to improve patient experience and workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Manager / Small Business Owner

Shepherd Homes Inc
01.2006 - 08.2015
  • Executed comprehensive business plans and strategies to drive organizational success.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all functions.
  • Cultivated strong relationships with clinics, local businesses, and communities to enhance collaboration.
  • Managed finances and budgets, optimizing resource allocation for maximum impact.
  • Made strategic financial decisions that significantly improved profitability.
  • Identified opportunities and risks, guiding informed decision-making processes.
  • Implemented targeted marketing strategies, driving substantial growth in market reach.
  • Enhanced customer satisfaction and loyalty through effective management of sales initiatives and relationships.

Education

Business Administration

Ivy Tech Community College
Anderson, IN
04-2026

Community Leadership Development

Leadership Academy of Madison County
03.2019

High School Diploma - undefined

Alexandria High School
05.2000

Skills

  • Extensive customer service
  • Servant leadership
  • Data analysis
  • Customer service
  • Financial management / Budget
  • Operational efficiency
  • Communication skills
  • Marketing strategies
  • Business intelligence
  • Profit and loss accountability
  • Self motivation
  • Multitasking Abilities
  • Organizational skills
  • Process improvements
  • Strategic planning and execution

Timeline

Director of Operations

Aspire Indiana Health
07.2023 - Current

Manager / Small Business Owner

Shepherd Homes Inc
01.2006 - 08.2015

Phlebotomy / County Wide Supervisor

Community Health Network
01.2002 - 05.2023

High School Diploma - undefined

Alexandria High School

Business Administration

Ivy Tech Community College

Community Leadership Development

Leadership Academy of Madison County

Awards

2016 United Way Coordinator of the year award, 2016 Community Outreach Excellence award, 2018 United Way Campaign of Hope Award for Community Hospital Anderson, 2018 United Way Rise to the Challenge for Community Hospital Anderson

ACTIVITIES

  • United Way Community Hospital Anderson committee 2018-2023
  • Anderson Paramount Theater Board
  • Anderson Paramount Theater Festival of Tress committee
  • Frankton school PTA for six years

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