Amanda Abate
Newtown Square,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Senior Technical Support Representative
My Alarm Center
Newtown Square, PA
03.2017 - 07.2024
- Provided technical support to customers for residential and commercial burglary and fire alarm systems via phone
- Effectively assisted customers in resolving technical issues over the phone through systematic troubleshooting
- Served as a training lead for employees new to the service department
- Worked closely with leadership while handling escalated calls
- Collaborated with team members to troubleshoot and resolve intricate technical and billing challenges
- Generated dispatch tickets for on-site technicians as required
- Communicated with customers via inbound and outbound phone calls and email communication
- Successfully adapted to diverse work environments, excelling in both call center and remote roles
Pet Food Demonstrator
Petco Animal Supplies Stores Inc.
Ardmore, PA
07.2011 - 03.2017
- Cashier
- Managed all aspects of animal care, involving maintaining cages, advocating for veterinary attention for animals in need, and administering medications
- Assisted customers with questions, new pet education and all customer service issues
- Assisted in training new employees on proper merchandising techniques of goods
- Assisted customers in locating items within the store.
- Resolved customer complaints in a professional manner while adhering to company policy
- Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise
- Restocked shelves with new merchandise as needed.
- Answered phone calls from customers inquiring about products, services, and store policies
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies
- Worked closely with pet parents to find holistic solutions to pet problems
Assistant Manager
Pie In The Sky
Wayne, PA
03.2009 - 05.2011
- Counter service
- Customer service
- Inventory control
- Food station prep
- Assisting coworkers in station upkeep
Education
High School Diploma -
Archbishop John Carroll High School
Radnor, PA06-2010
Skills
- Remote support
- Advanced troubleshooting
- Customer service
- Issue resolution
- Training new employees
- Troubleshooting and diagnosis
- In person and remote customer service
Timeline
Senior Technical Support Representative
My Alarm Center
03.2017 - 07.2024
Pet Food Demonstrator
Petco Animal Supplies Stores Inc.
07.2011 - 03.2017
Assistant Manager
Pie In The Sky
03.2009 - 05.2011
High School Diploma -
Archbishop John Carroll High School
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