Amanda Abdelnour
Greenville
Summary
Dedicated and driven professional with a diverse background shaped by the values of hard work and resilience instilled by immigrant parents. Over several years, I have cultivated a well-rounded skill set across multiple fields, including management, retail, education, mental health, and customer service. Known for my strong interpersonal skills, adaptability, and commitment to excellence, I thrive in dynamic environments and am passionate about making a positive impact in every role. Eager to leverage my extensive experience and diverse perspectives to contribute effectively in a collaborative
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBT
Able Kids
07.2024 - Current
- Implemented Applied Behavior Analysis protocols and procedure as a Registered Behavior Technician to children ages 2-12 during their therapy sessions
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
RBT
CAPES
08.2023 - 07.2024
- Implemented Applied Behavior Analysis protocols and procedure as a Registered Behavior Technician to children ages 2-12 during their therapy sessions
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
RBT
Carolina ABA
05.2023 - 08.2023
- Implemented Applied Behavior Analysis protocols and procedure as a Registered Behavior Technician to children ages 2-12 during their therapy sessions
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
Customer Service Manager
Harris Teeter
02.2019 - 04.2023
- Supervised staff, planned schedules, fundraisers, and work gatherings
- Also, held the master key to the safe and was in leadership of all things on the front end
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Program Director
Bundle of Joy Academy
09.2018 - 05.2019
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Receptionist Clerk
Hyatt Hotel
02.2018 - 10.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Lead
Belk Department Store
01.2017 - 02.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Bachelor of Arts - Psychology With A Minor in Child & Youth Wellbeing
Winthrop University
Rock Hill, South Carolina05.2024
Skills
- Bilingual
- Hospitality
- Care taking
- Data Collecting
- Organizing
- Planning
- Problem solving
- Leadership
- Multitasking
- Management
- Craftsmanship
- Dedication
- Computer Programming
- Child Care
- ABA
- Research
Certification
- RBT- Registered Behavior Technician, Behavior Analyst Certification Board
- CPR- Cardiopulmonary Resuscitation, American Heart Association
Projects
~Differences in Trauma and Resilience Between Generations
~How Social Media Influences perception of Monogamy in College Students
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
RBT
Able Kids
07.2024 - Current
RBT
CAPES
08.2023 - 07.2024
RBT
Carolina ABA
05.2023 - 08.2023
Customer Service Manager
Harris Teeter
02.2019 - 04.2023
Program Director
Bundle of Joy Academy
09.2018 - 05.2019
Receptionist Clerk
Hyatt Hotel
02.2018 - 10.2018
Customer Service Lead
Belk Department Store
01.2017 - 02.2018
Bachelor of Arts - Psychology With A Minor in Child & Youth Wellbeing
Winthrop University