Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Abdelnour

Greenville,USA

Summary

Dedicated and driven professional with a diverse background shaped by the values of hard work and resilience instilled by immigrant parents. Over several years, I have cultivated a well-rounded skill set across multiple fields, including management, retail, customer service, and event planning. I am Known for my strong interpersonal skills, adaptability, and commitment to excellence, I thrive in dynamic environments and am passionate about making a positive impact in every role. Eager to leverage my extensive experience and diverse perspectives to contribute effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RBT

Able Kids
07.2024 - Current
  • Implemented Applied Behavior Analysis protocols and procedure as a Registered Behavior Technician to children ages 2-12 during their therapy sessions
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.

RBT

CAPES
08.2023 - 07.2024
  • Implemented Applied Behavior Analysis protocols and procedure as a Registered Behavior Technician to children ages 2-12 during their therapy sessions
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.

RBT

Carolina ABA
04.2022 - 01.2023
  • Implemented Applied Behavior Analysis protocols and procedure as a Registered Behavior Technician to children ages 2-12 during their therapy sessions
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.

Customer Service Manager

Harris Teeter
06.2020 - 04.2022
  • Supervised staff, planned schedules, fundraisers, and work gatherings
  • Also, held the master key to the safe and was in leadership of all things on the front end
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Program Director

Bundle of Joy Academy
09.2018 - 05.2020
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.

Customer Service Lead

Belk Department Store
01.2017 - 02.2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

Bachelor of Arts - Psychology

Winthrop University
Rock Hill, South Carolina
05.2024

Skills

  • Bilingual
  • Data Collection Techniques
  • Organizing
  • Planning
  • Effective Problem Resolution
  • Leadership
  • Multitasking
  • Management
  • Software Development
  • Applied Behavioral Analysis
  • Research

Certification

  • CPR - Cardiopulmonary Resuscitation, American Heart Association.

Languages

Arabic 

English

Timeline

RBT

Able Kids
07.2024 - Current

RBT

CAPES
08.2023 - 07.2024

RBT

Carolina ABA
04.2022 - 01.2023

Customer Service Manager

Harris Teeter
06.2020 - 04.2022

Program Director

Bundle of Joy Academy
09.2018 - 05.2020

Customer Service Lead

Belk Department Store
01.2017 - 02.2018

Bachelor of Arts - Psychology

Winthrop University

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Amanda Abdelnour