Amanda Abrenica
Prosper
Summary
Personable and reliable employee versed in creating an engaging environment. Exceptional customer service skills, utilizing selling techniques and critical thinking. Ability to ensure responsibilities are met at or above standard.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sally Beauty
Frisco, TX
06.2021 - Current
- Assisted customer through connecting and engaging conversation, promoting customer loyalty.
- Promoted additional products to increase sales numbers with diverse recommendations.
- Worked to meet or exceed special targets for loyalty program, credit card applications, and specific product promotions.
- Listened to customer needs with clarifying questions to identify ideal products.
- Performed at or above company expectation for KPIs and metrics.
- Worked other store locations to assist with staffing shortages.
- Consistently maintained cleanly and organized sales floor and back room.
- Merchandising store to create inviting environment for guests.
Sales Associate
Spirit Halloween
Frisco, TX
09.2020 - 11.2020
- Positively greeted guests to welcome existing, new, and potential customers.
- Managed returns, exchanges, and refunds in accordance with company policy.
- Monitored customers for signs of security concerns to minimize shrink.
- Used in-store system to locate inventory at other locations or place delivery orders for customers.
- Merchandised and stocked shelves to provide accurate product availability.
Seasonal Worker
Zumiez
Frisco, TX
10.2019 - 12.2019
- Provided exceptional services and pleasant shopping experiences to guests.
- Answered customer questions about sizing, accessories, and merchandise care.
- Efficiently managed customer inquiries during peak hours with positive demeanor.
- Securely packaged and boxed orders prior to shipping.
Education
General Studies
Collin College
Celina, TX Memorial High School
Frisco, TX05.2020
Skills
- Strong Interpersonal Skills
- POS System Operations
- Suggestive Selling
- Company Policy Retention
- Product Knowledge
- Planogram Execution
Timeline
Beauty Advisor
Sally Beauty
06.2021 - Current
Sales Associate
Spirit Halloween
09.2020 - 11.2020
Seasonal Worker
Zumiez
10.2019 - 12.2019
General Studies
Collin College
Memorial High School