Summary
Overview
Work History
Education
Skills
Accomplishments
AREAS OF EXPERTISE
Timeline
Generic

AMANDA ADAIR

Round Rock,TX

Summary

Accomplished and versatile professional with experience in customer service, office management and banking. Efficient and accurate with an innate drive to provide the highest level of service. Highly dependable and reliable leader that blends advanced organization, technical and business acumen. Talented, intuitive, and highly responsive to a diverse range of client needs, specializing in articulating plans and creating solutions that provide optimum results. Highly organized self-starter who thrives in high pressure and fast-paced environments.

Overview

10
10
years of professional experience

Work History

Office Manager

Break It Down
03.2025 - Current
  • Developed office supply inventory management system, reducing waste and optimizing procurement.
  • Trained new administrative staff on office protocols and software applications for seamless integration.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Reconciled payroll discrepancies, maintaining compliance with federal and state regulations.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reviewed time records for 25 employees to verify accuracy of information.
  • Coordinated weekly payroll for up to 25 personnel.

Administrative Assistant

STARRY Counseling
11.2024 - 03.2025
  • Utilized office software to maintain accurate records and documentation for various projects.
  • Assisted in preparation of reports and presentations, enhancing clarity and professionalism.
  • Developed filing system that improved document retrieval efficiency by streamlining processes.
  • Conducted initial customer inquiries, providing assistance and directing to appropriate personnel.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed bi-weekly payroll for 80+ and 1099 employees.

Office Administrator

WSP
05.2024 - 11.2024
  • Managed daily office operations, ensuring efficient workflow and communication between departments.
  • Coordinated scheduling of appointments and service requests for optimal resource allocation.
  • Maintained accurate records of client interactions and service history using CRM software.
  • Assisted in the development of office procedures to enhance operational efficiency and consistency.

Office Manager

IIA Nuclear Services, Inc
07.2022 - 05.2024
  • Meet weekly with corporate accounting division to provide detailed and accurate financial information.
  • Reconcile multiple credit card receipts at month end for accounting department.
  • Manage expense reports for traveling engineers.
  • Create and maintain payroll reports for bi-weekly payroll submission.
  • Manage updates to invoicing systems by updating invoices, due dates, wire numbers, W-9’s, etc.
  • Other duties as specified by general manager.

Administrative Assistant

CPS Energy
02.2022 - 06.2022
  • Maintained weekly schedules for service technicians.
  • Assisted in weekly payroll procedures.
  • Answered incoming phones calls to facilities.
  • Provided prompt and accurate service by following up with customers and departments.

Receptionist

VETERINARY EMERGENCY AND CRITICAL CARE
07.2021 - 01.2022
  • Processed and filled online orders in a timely manner.
  • Provided prompt and accurate service by following up with customers and sending USPS tracking number.

Administrative Assistant

EASTERN RETAIL SERVICES, INC.
06.2018 - 06.2021
  • Create technological strategy by producing spreadsheets to track new and terminated employees, employee certifications and weekly and monthly compliance.
  • Manage updates to master accounts payable spreadsheet by maintaining invoice due dates, posting and pay dates, invoice and reference numbers and amount due.
  • Contribute to accuracy by producing and reconciling end of month payroll accruals.
  • Generate weekly state reporting of new employees.
  • Conduct routine background checks for potential employees, notifying management and Human Resources of background check status.
  • Partnered with accounting department and evaluated vendor statements.
  • Produce and update monthly calendars for Human Resources.

Office Administrator

SWEETWATER HOME SERVICES
06.2017 - 04.2018
  • Maintained weekly schedules for service technicians, electricians and service writers.
  • Tracked and assessed equipment inventory on a monthly basis.
  • Created loyal relationships by building with long standing and new customers.
  • Contributed to efficiency by creating and maintaining master spreadsheet used track of equipment, petty-cash and accessories.
  • Served as a liaison when handling upset and dissatisfied customers.

Relationship Banker

BROADWAY NATIONAL BANK
09.2015 - 02.2017
  • Demonstrated accuracy by handling monetary transactions for members and employees in a timely manner.
  • Assisted members with opening and closing singular and multiple bank accounts.
  • Followed well-defined cash handling procedures when maintaining cash drawers during peak hours and holidays.
  • Assisted motor bank employees during weekend hours.

Education

Several credits earned -

San Antonio College
San Antonio, TX

High School Diploma - undefined

Lee High School
San Antonio, TX

Skills

  • Microsoft Office Suite: Excel, SharePoint, Point of Sale, HRMS, ADP, TT&L,-Payroll, NetSuite, Billcom, Accounts Payable, Accounts Receivable, Credit Card Reconciliation
  • Administrative support
  • Time management
  • Customer and client relations
  • File organization
  • Office management
  • Documentation and recordkeeping
  • Verbal communication
  • Dedicated team player

Accomplishments

  • Recognized by management as a subject matter expert for being a solid performer displaying exceptional work ethic, dedication, professionalism, and superior customer service.
  • Admired for dedication, reliability, operational success, and ability to exceed customer needs.
  • Acknowledged by customers for attentiveness, availability, and integrity.
  • Commended for fast thinking, speed of learning, resiliency, and adaptability.

AREAS OF EXPERTISE

  • Collaboration
  • Multi-Tasker
  • Problem Solving
  • Organization
  • Voice of The Customer
  • Accounts Payable/Receivable
  • Cash Handling
  • Multiple Phone Systems
  • Training & Development
  • Verbal & Written Communication
  • Leadership
  • Time Management
  • Customer Service
  • General Ledger Accounting
  • Account Reconciliation
  • Journal Entries
  • Tax, Titling & Licensing Procedures
  • Relationship Management
  • Detail-Oriented
  • Balance Sheet Reconciliation
  • GE Net Services
  • I-9 Procedures
  • Point of Sales Systems

Timeline

Office Manager

Break It Down
03.2025 - Current

Administrative Assistant

STARRY Counseling
11.2024 - 03.2025

Office Administrator

WSP
05.2024 - 11.2024

Office Manager

IIA Nuclear Services, Inc
07.2022 - 05.2024

Administrative Assistant

CPS Energy
02.2022 - 06.2022

Receptionist

VETERINARY EMERGENCY AND CRITICAL CARE
07.2021 - 01.2022

Administrative Assistant

EASTERN RETAIL SERVICES, INC.
06.2018 - 06.2021

Office Administrator

SWEETWATER HOME SERVICES
06.2017 - 04.2018

Relationship Banker

BROADWAY NATIONAL BANK
09.2015 - 02.2017

High School Diploma - undefined

Lee High School

Several credits earned -

San Antonio College