Amanda Adams
Columbia,TN
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
16
16
years of professional experience
Work History
Store Associate
T.J. Maxx & HomeGoods
05.2022 - 10.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Logged reports, expenses, receipts, and sales in company database.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Assistant Store Manager
At Home, Homes Goods Store
03.2020 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Forklift Operator
Ryder Integrated Logistics
02.2019 - 01.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
Receptionist Assistant
Stoneys Truck & Trailer And Towing Recovery
03.2010 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Greeted numerous visitors, vendors and interview candidates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Managed [Type] agreements and contracts with outside parties.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Asstistance Drug Testing Administrator
Coastal Technologies
07.2007 - 05.2009
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Provided administrative support through orientation of the contracted skill trades to be gainfully employed at the General Motors Assembly in Spring Hill,TN.
- Processed urine samples through the collection and mailing off to Lab Corp for drug screening analysis, followed by entering information into database.
- Planned, administered and controlled budgets and produced financial reports.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ability to create, understand and interpret information which may be presented in the forms of graphs, charts or tables.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Olentangy High School
05.2004
Skills
- Customer Service
- Payment Processing
- Product Display
- Shipment Processing
- POS System Operation
- Team Collaboration
- Organization
- Customer Assistance
- Inventory Control
- Loss Prevention
- Product Knowledge
- Store Organization
- Cash Handling
- Positive Customer Engagement
- Informed Product Selections
- Basic Mathematics
- Information Analysis
- Creative Thinking
- Sales Records Management
- Excellent Written and Verbal Communication
- Merchandise Recommendations
- Microsoft Applications Proficiency
- Merchandising and Display
- Store Opening and Closing
- Reliable and Responsible
Timeline
Store Associate
T.J. Maxx & HomeGoods
05.2022 - 10.2023
Assistant Store Manager
At Home, Homes Goods Store
03.2020 - 02.2022
Forklift Operator
Ryder Integrated Logistics
02.2019 - 01.2020
Receptionist Assistant
Stoneys Truck & Trailer And Towing Recovery
03.2010 - 05.2019
Asstistance Drug Testing Administrator
Coastal Technologies
07.2007 - 05.2009
High School Diploma -
Olentangy High School