Amanda Adams

Series: 0186 Social Services Aid and Assistant

Grade 07

• Implement programs and policies designed for prevention and treatment of domestic abuse, child abuse/neglect, and problematic sexual behavior in children and youth.
• First contact for clients, units, and base agencies providing information on all Family Advocacy services available.
• Directly assists and supports Family Advocacy Officer (FAO) in management of all administrative support program functions and serve as primary source of information relating to anything within department in timely and accurate manner.
• Maintain confidentiality of services aligned with healthcare reporting guidelines per federal, state, and local law regulations and medical standards.
• Administer assessment data collection instruments such as Child Abuse Potential Inventory, Family Environment Scale, and others as required per Family Advocacy Program.
• Initiate investigative processes between Office of Special Investigation, Security Forces, Commanders, First Sergeants, Command Leadership, as well as local law enforcement, Family and Protective Services, and Crisis Intervention Unit.
• Under direction of FAO, activate and coordinate High Risk for Violence Response Team (HRVRT) and Child Sexual Maltreatment Response Teams (CSMRT) meetings immediately during specified crisis situations.
• Coordinate Central Registry Board (CRB) meeting between FAP Leadership, Squadron Commanders, Legal, Security Forces, Office of Special Investigations, and Installation Deputy CC for determination of suspected domestic abuse and child maltreatment for entry into AF Central Registry database.
• Develop monthly and annual statistical information for Fiscal Year reporting to multiple agencies.
• Served as liaison between clients and external agencies, advocating for their needs and promoting effective communication.
• Recognize and analyze problems, conducts research, summarize results, and make appropriate recommendations for current processes in on-going effort for optimal performance.
• Assist in investigation process of potential new hire employees in conjunction with Human Resource Office as single point of contact for Family Advocacy Background checks.
• Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.

Series: 0326 Office Automation Clerical And Assistance

Grade: 05

• Provided compassionate support, addressing patient concerns and inquiries in professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Utilized various internal and external automation software programs to produce, review and develop accurate and useful documents pertinent to medical department.
• Conduct Audit and Peer Review of electronic medical records monthly
• Screen, track and review all patient's enrolled in Alcohol and Drug Abuse Treatment Program, Family Advocacy, and Mental Health Programs and provide all applicable information to internal and relevant external base resources and service agencies.
• Interim Family Advocacy Program Assistant which provided opportunity to acquire knowledge of policies and procedures related to hospital administration.
• Advised and performed administrative and technical support to Family Advocacy Program personnel utilizing developed databases, while initiating federal regulation and program standards.
• Maintained high degree of professionalism and composure in high-stress situations, ensuring well-being of patients and staff alike.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines and communication across connected departments.

Series: 0326 Office Automation Clerical And Assistance

Grade: 05

• Directly responsible for referral management program and coordination of all active duty, students, and non-active duty patients referred to program specialist.
• Provided information to patients regarding providers, referral process, and basic information of healthcare benefits through Tricare Network.
• Maintained effective and clear communication with Tricare Service Center and worked in collaborative environment to ensure medical referral management program was accurate and complete and proper authorization channels were cleared.
• Initiated travel orders, both for active and non-active duty patients referred out-of-network or to another Military treatment facility.
• Ensured all referrals were tracked and logged in accordance with JCAHO requirements.
• Reviewed referrals for appropriate utilization management and completeness.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained high degree of professionalism and composure in high-stress situations, ensuring well-being of patients and staff alike.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.

• Established procedures for identification of sponsors for Military families with qualified special needs.
• Monitored membership enrollment in Exceptional Family Member Program (EFMP) and ensured roster data was up-to-date and complete.
• Coordinated with Military Personnel Flight (MPF) on special needs identification process.
• Referred active-duty service members to MPF for information regarding EFMP re-assignment and deferment process.
• Oversaw family member re-location clearance process within program
• Conducted screening and records review for all overseas assignments and assignments within continental US for family members identified with special needs.
• Ensured compliance with federal, state, and local regulations pertaining to special education services.