Amanda Adams
Traverse City,MI
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Apache Trout Grill and Alpine Tavern. Excelled in inventory control and fostering team leadership, enhancing customer retention by 30%. Skilled in Google Drive and marketing initiatives, I drive efficiency and profitability through strategic planning and quality assurance.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Apache Trout Grill (RPI)
02.2023 - 12.2024
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
Bartender/Key Super
Alpine Tavern
09.2021 - 02.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
Associate of Science - General Studies
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
South High
Worcester, MA06-2000
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Team leadership expertise
- Operations oversight
- Sales forecasting
- Customer retention
- Menu development
- Google drive
- Marketing initiatives
- Staff training/development
- Inventory tracking and management
- Quality assurance
- Cost analysis and savings
Timeline
Assistant General Manager
Apache Trout Grill (RPI)
02.2023 - 12.2024
Bartender/Key Super
Alpine Tavern
09.2021 - 02.2023
Associate of Science - General Studies
Central Piedmont Community College
High School Diploma -
South High
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