Amanda Adams
Garland,Texas
Summary
Seeking to contribute to a dynamic, fast-paced environment while pursuing long-term career growth opportunities
Overview
2026
2026
years of professional experience
Work History
Cash Offer Appraisal and Documentation Director
RumbleOn
07.2022 - Current
- Leading a team of appraisers and document specialist in the online motorcycle industry.
- Expert in evaluating motorcycle values, managing cash offer processes and ensuring compliance with legal documentation.
- Ability to streamline workflow, enhance customer satisfaction and maintain legal integrity in all transactions.
- Experienced in creating custom reports, dashboards, and data visualizations in salesforce.
- Conducting phone interviews and onsite interviews for all candidates
- Onboarding new hires and conducting 3-4 weeks of training
- Developed and implemented performance metrics resulting in the team exceeding a 70% purchase rate month to month which reflected productivity and appraisal accuracy.
- Placing inventory at our stores or auction houses
- Monthly meetings with each General Manager and Regional at all 56 of our locations to go over stats and inventory needs.
- Collaborated with legal teams to resolve issues related to title transfers, vehicle registrations, and other required paperwork
- Analyzed data to identify trends and areas for improvement in the appraisal and documentation process
- Generated regular reports on team performance, appraisal accuracy, and legal documentation completion rates for senior management.
- Strategically placed inventory at dealerships and auctions based on location-specific demand, optimizing product visibility and sales potential.
- Building relationships with Clients at dealerships all over the United States
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
CEC Floor Manager
Traver Connect
01.2017 - 06.2022
- Coach agents on concerns generated from the Client support team
- Listen to agent calls and provide effective coaching on call performance
- Whisper monitor agents on calls, while screen sharing using Microsoft Teams
- Assist in new and ongoing training
- Assist in the inbound call queue when needed
- Provide and review current Performance stats, such as ac average handle times, talk times, productivity percentages and QA scores
- Pull call reports for agent calls and listen as necessary
- Perform monthly and yearly performance appraisals for agents and hold them accountable for their performance using the disciplinary process
- Assist in sourcing for new agents
- Create job ads on numerous hiring websites and conduct phone interviews for all candidates and schedule their interviews using Outlook
- Prepare new hire paperwork and assist new hires with their W-4's, I-9's, 8850's
- Investigate any scheduling mistakes
- Schedule service appointments using 9+ CRM software's
- Verify customer information and update as needed
- Verify customer service history and educate them on services needed
- Use multiple monitors to input call data while handling a call
Inbound Call Agent
Traver Connect
- Answering 90+ inbound calls per day
- Maintain a 100% productivity average
- Maintain a Quality Average of 90% or higher
- Schedule all appointments accurately with no errors
- Provide the best customer service on each and every call
- Deescalating upset customers
- Can type 65 words per minute
- Accepting any coaching opportunity to improve from any manager at any time
Front Desk Receptionist
Down Draft Concepts
03.2013 - 06.2015
- Provide excellent customer service in person and over the phone
- Set appointments with perspective clients
- Contacted clients to obtain payment
- Handle all invoicing
- Drafted and sent proposals for all clients
- Data entry and other various tasks assigned by management
Education
High School Diploma -
Lakeview Centennial High School
Skills
- Cash offer management
- Legal compliance
- Data analysis
- Salesforce reporting
- Customer relationship management
- Inventory optimization
- Team leadership
- Document preparation
- Training new hires
- Effective communication
- Problem resolution
- Customer service
- Goal oriented
- CRM software
- Call handling
- Problem-solving skills
- Call center customer service
- Resolving issues
- Verbal and written communication
- Data entry
- Product knowledge
- Multitasking capacity
Timeline
Cash Offer Appraisal and Documentation Director
RumbleOn
07.2022 - Current
CEC Floor Manager
Traver Connect
01.2017 - 06.2022
Front Desk Receptionist
Down Draft Concepts
03.2013 - 06.2015
Inbound Call Agent
Traver Connect
High School Diploma -
Lakeview Centennial High School
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