Amanda Adler Brennan
Bayville,NY
Summary
Personable, dedicated, and dynamic professional with extensive experience in tour management, museum education, and content development. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Proven ability in vendor relations and staff training, enhancing team performance and guest experiences. Passionate about engaging audiences through immersive educational experiences. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Tours Manager and Special Projects Associate
TURNSTILE STUDIO AND TURNSTILE TOURS
Brooklyn, NY
05.2019 - Current
- Content development for walking tours, virtual programs, and consulting projects.
- Lead walking tours around various Manhattan and Brooklyn neighborhoods, focusing on food carts, public markets, immigration, and NYC history, including the Brooklyn Navy Yard Building 92 Museum.
- Assist with all aspects of administrative work: tour budgets, reservations, and special projects.
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Part of the consulting team for an array of national museums and institutions.
Substitute Teacher- All Divisions
FRIENDS ACADEMY
Locust Valley, NY
09.2018 - Current
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
Host: Season 2 How to Be American Museum Podcast
LOWER EAST SIDE TENEMENT MUSEUM
New York, NY
08.2019 - 02.2021
- Recruited to host all episodes of Season 2.
- Composed and conducted interviews with academics, museum professionals, historians, and local entrepreneurs.
- Composed and collaborated on podcast scripts.
- Collaborated with producers to select music and sound effects for the podcast episodes.
- Promoted the podcast through social media channels to increase awareness of the show among target audiences.
- Received assignments or evaluated leads or tips to develop story ideas.
- Researched story background information to provide complete and accurate information.
- Conducted pre-interview research and prepared questions for guests.
- The podcast was ranked #15 on the Apple History Podcast charts when the COVID-19 pandemic hit; the project lost funding, and production was forced to shut down.
Eighth Grade English Teacher and Substitute
MIAMI COUNTRY DAY SCHOOL
Miami, FL
01.2017 - 06.2018
- Hired as a substitute and then was selected to take over as a full time teacher to complete the 2016-17 school year
- Created and implemented lessons, assessed various assignments, planned units and facilitated discussions
- Resumed full time substitute duties following Maternity leave in September 2017
Director of Operations, Tour Guide
DRAGONFLY EXPEDITIONS
Coral Gables, FL
08.2014 - 09.2016
- Promoted from Manager of Operations 5/2016
- Oversaw the day to day operations, special events, marketing and sales, training and education for a small eco-tourism company's tour division
- Managed all aspects of the group calendar, guide hiring, training and scheduling, annual tariff review, tour coordination, vendor relations, weekly e-mail marketing campaign and social media outreach
- Led and coordinated tour groups consisting of mostly high-end individuals, concierges at various 4/5-star hotels and large corporate groups through Destination Management Companies
- Conducted sales-oriented site visits/tours for large corporate business
- Composed new and updated existing tours for various 2-4 hour bike, kayak and walking/bus programs
- Led walking, biking and kayaking tours of various South Florida locations
City Tours Manager
HISTORYMIAMI
Miami, FL
10.2013 - 05.2014
- Managed all aspects of City Tours program, including staff and budget
- Created tour content, mapped tours and composed copy for museum website and brochures
- Liaised with local vendors, nonprofits and museums
Assistant Manager: Group Services and Advanced Sales
LOWER EAST SIDE TENEMENT MUSEUM
New York City, NY
05.2010 - 10.2013
- Promoted from Group Services Assistant to Coordinator and again to Assistant Manager within a year
- Managed and oversaw calendar of museum and neighborhood tours and daily events, including booking, follow-up, check-in and coordination
- Collected, processed and managed all payments for private groups and evening programs
- Managed multi-line call center, serving as primary information source for the museum as well as responsible for selling memberships, and processing all public advance tickets sales, refunds and issues
- Worked closely with Advance Sales Manager and Director of Visitor Services to achieve departmental goals regarding budget, visitor attendance, and scheduling
- Managed all on-site group issues, requests and problems
- Conducted weekly public tours of museum as well as observations of private group programs
- Attended/organized weekly meetings with the Director of Education and Manager of Advance Sales
Educator and Visitor Services Assistant
LOWER EAST SIDE TENEMENT MUSEUM
New York City, NY
05.2010 - 04.2011
- Conducted educational tours of historic Orchard St.; extensive knowledge of U.S
- Immigration and history of NYC
- Sold memberships, assisted in evening programs, book talks and events
- Conducted school programs as well as private adult, senior and access tours
- Managed floor traffic by greeting, advising and directing visitors at Visitor Center
Group Services Department Assistant and Museum Receptionist
MUSEUM OF MODERN ART
New York, NY
10.2005 - 02.2010
- School, private, and corporate group reservation and check-in
- Worked with the head of the Volunteer Department assembling staffing schedules
- General office management, coordinated museum-related activities
- Served as liaison between Group Services Department and teachers and school administrators
- Front desk reception for staff, VIP area and Education Center
Senior Visitor Assistant
MUSEUM OF MODERN ART
New York, NY
10.2005 - 02.2010
- Worked museum's special events, film premieres, exhibit openings, corporate and private parties
- Promoted and sold memberships to visitors from around the world
- Helped with weekly school programs- A Closer Look for Kids and Tours for Fours
- Coordinated with lobby managers and security in maintaining smooth flow of patrons to the museum
- Information Desk - answered questions on gallery's permanent collection, special exhibits, artists and major works
Education
Bachelor of Arts - Humanities, History
UNIVERSITY OF NEW HAMPSHIRE
Durham, NH05.2005
Skills
- Content development
- Tour coordination
- Vendor relations
- Public speaking
- Verbal and written communication
- Staff training and development
- Museum education
Special Skills And Activities
NYC Sightseeing Guide Licensee (2019-present), Proficiency in Salesforce, Constant Contact, Altru, Vista Front and Back Office, Microsoft Office Suite, Raisor's Edge (limited), Member of the New York Museum Educator Roundtable (NYCMER) and annual conference planning committee 2012-2013- responsible for reviewing proposals and selecting presenters which reflect the most current trends and advancements in the field of museum education
Certification
- NYC Sightseeing Guide License
Languages
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Host: Season 2 How to Be American Museum Podcast
LOWER EAST SIDE TENEMENT MUSEUM
08.2019 - 02.2021
Food Tours Manager and Special Projects Associate
TURNSTILE STUDIO AND TURNSTILE TOURS
05.2019 - Current
Substitute Teacher- All Divisions
FRIENDS ACADEMY
09.2018 - Current
Eighth Grade English Teacher and Substitute
MIAMI COUNTRY DAY SCHOOL
01.2017 - 06.2018
Director of Operations, Tour Guide
DRAGONFLY EXPEDITIONS
08.2014 - 09.2016
City Tours Manager
HISTORYMIAMI
10.2013 - 05.2014
Assistant Manager: Group Services and Advanced Sales
LOWER EAST SIDE TENEMENT MUSEUM
05.2010 - 10.2013
Educator and Visitor Services Assistant
LOWER EAST SIDE TENEMENT MUSEUM
05.2010 - 04.2011
Group Services Department Assistant and Museum Receptionist
MUSEUM OF MODERN ART
10.2005 - 02.2010
Senior Visitor Assistant
MUSEUM OF MODERN ART
10.2005 - 02.2010
Bachelor of Arts - Humanities, History
UNIVERSITY OF NEW HAMPSHIRE
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