Amanda Aguilar
Sterling,VA
Summary
Seeking Customer Service Rep role with 11 years of experience in client coordination, service scheduling, and issue resolution. Excelled in roles requiring strong communication skills and the management of high-volume calls and emails. Proven ability in multitasking and maintaining detailed customer records, ensuring exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Waitress/Bartender
Red Robin
06.2025 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, demonstrating strong organizational skills and attention to detail.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Promoting teamwork and efficiency.
Bartender/Waitress
Legacy Bar and Grill
06.2023 - 03.2025
- Perform a range of hospitality services, including bartending and waitressing, ensuring customer satisfaction and seamless service delivery.
- Handle Keno operations with adherence to regulatory compliance, involving secure fingerprint verification for gaming activities.
Book Keeper/Bartender/Waitress
Scooter Raines
04.2022 - 03.2024
- Managed comprehensive bookkeeping tasks, including the accurate entry of daily sales data into QuickBooks and system maintenance for item records.
- Delivered consistent, high-quality customer service in dual roles as a waitress and bartender, ensuring a positive dining experience for patrons.
Service Coordinator
Prospect Waterproofing
02.2019 - 03.2022
- Managed incoming communications, ensuring efficient scheduling and accurate billing information was obtained from customers.
- Coordinated with warranty companies to process claims and handle related billing, maintaining detailed records for accountability.
- Organized and reviewed service crew documentation, including job folders, service tickets, and timesheets, prior to submission to accounting.
Client Coordinator
HIB Specialty Contractors
05.2018 - 11.2018
- Coordinated communication between clients and contractors, ensuring accurate order fulfillment and maintained daily reporting for ongoing projects.
- Processed incoming property reviews, provided support for processor inquiries, and diligently updated systems with comprehensive notes on completed tasks.
National Repairs Coordinator
Cyprexx Services LLC
11.2014 - 04.2018
- Evaluated client approvals to ensure alignment with project requirements and negotiated terms, including scope and pricing, with external representatives.
- Streamlined communication between stakeholders to facilitate clear expectations and timely project delivery.
Production Scheduler
Gutterman Services
06.2012 - 08.2014
- Developed and implemented efficient production schedules, ensuring alignment with customer demands and improved labor utilization.
- Maintained accurate records of master production schedule adjustments, ensuring seamless updates correlating with customer order changes and crew availability.
- Conducted thorough analyses to identify and recommend enhancements for scheduling processes, while managing weekly project status review meetings to mitigate risks and preempt delays.
Education
Business Management, Business Management
University of Phoenix
High School Diploma - undefined
Chantilly High School
Chantilly, VirginiaSkills
- Dependable and Reliable
- Client-Focused
- Excellent Communication
- Training and Development
- Microsoft Office
- Administrative Duties
- Billing and Accounting Support
- Adaptability and Flexibility
- Spreadsheet Tracking
- Customer service
- Strong multitasking
Timeline
Waitress/Bartender
Red Robin
06.2025 - Current
Bartender/Waitress
Legacy Bar and Grill
06.2023 - 03.2025
Book Keeper/Bartender/Waitress
Scooter Raines
04.2022 - 03.2024
Service Coordinator
Prospect Waterproofing
02.2019 - 03.2022
Client Coordinator
HIB Specialty Contractors
05.2018 - 11.2018
National Repairs Coordinator
Cyprexx Services LLC
11.2014 - 04.2018
Production Scheduler
Gutterman Services
06.2012 - 08.2014
High School Diploma - undefined
Chantilly High School
Business Management, Business Management
University of Phoenix