Amanda Aguirre
Summary
Punctual and efficient, known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Also, hardworking, enthusiastic and pursues opportunities to learn new skills and contribute to group success. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
22
22
years of professional experience
Work History
Courier Contractor/Delivery Driver
Crossroads Courier
05.2018 - Current
- Safely and promptly deliver auto parts to auto repair shops and stores
- Keep areas organized, clean and hazard free
- Pick up returns and cores
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ability to use delivery systems; scanner, invoices and return paperwork
- Friendly communication and strong customer service skills
- Handle confidential information and/or high value documents
- Cash handling, COD's and collection of credit accounts.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Delivered packages to customer doorsteps and business offices.
Case Aide II
Arizona Department of Child Safety
02.2012 - 04.2015
- Provide individual and family unit supervision to children who have been removed from primary caregivers
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Monitored client progress towards goals, adjusting intervention strategies as needed based on feedback from team members and clients themselves.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Plan and supervise activities of the visitations based on the children's and family's needs, and case plan components
- Ensure the goals of the visitations are followed and enforced by policies and regulations
- Conduct safety checks and provide information regarding the safety and welfare of the children
- Ensure a safe, sanitary, and healthy environment for clients that promotes responsibility and independence of children and their families
- Transport children and/or caregivers to their scheduled visitation sites
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
Victim Advocate
New Life Center
01.2003 - 01.2009
- Conduct intake and admission screenings
- Build a case plan with the residents based on their needs and goals
- Refer residents to community resources for counseling, food, clothing, etc
- Keep records, notes and documentation as required for accountability reports, in a timely manner.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Provided comprehensive assessment, goal setting and service plans.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
Education
Victim Advocate Certification -
New Life Center
Goodyear, AZBachelor of Arts in Sociology -
Maricopa Community Colleges - Rio Salado College
Tempe, AZ05.2025
Associate of Applied Science, Sociology - Sociology
Maricopa Community Colleges - Rio Salado College
Tempe, AZ01.2024
Skills
- Positive Attitude
- Time Management
- Customer Service
- Punctual and Reliable
- Valid Driver's License
- Efficiency and Time Management
- Adaptability and Flexibility
- Dependability and Honesty
- Payment Collection
- Delivery recordkeeping
Qualifications Summary
Ability to develop rapport, deep listening skills and social perceptiveness. Manage multiple assignments, set priorities, and adapt to changing conditions. Organized, with strict adherence to deadlines. Provide resources that fit the specific needs of each client. Effectively serve victims as a support system in difficult situations. Expedient delivery services; able to work with little to no supervision. Flexible and prepared to work in various weather conditions while performing delivery tasks. Skilled in customer service. Fingerprint clearance card issued by the Arizona Department of Public Safety. Arizona Driver's License First Aid and CPR certified. Victim sensitivity training and Trauma Awareness training.
Volunteer Experience
- Salvation Army
- Hopes Closet
- St. John Vianney church
- New Life Center
- Desert Edge High School
- Agua Fria high school
Timeline
Courier Contractor/Delivery Driver
Crossroads Courier
05.2018 - Current
Case Aide II
Arizona Department of Child Safety
02.2012 - 04.2015
Victim Advocate
New Life Center
01.2003 - 01.2009
Victim Advocate Certification -
New Life Center
Bachelor of Arts in Sociology -
Maricopa Community Colleges - Rio Salado College
Associate of Applied Science, Sociology - Sociology
Maricopa Community Colleges - Rio Salado College