Amanda Aida Reyes
LAKELAND
Summary
To secure a challenging position in a reputable organization where I can utilize my skills, knowledge, and experience to contribute to the growth and success of the company.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Truist Bank
03.2026 - Current
- Open and maintain consumer and business deposit accounts, including checking, savings, money market accounts, and certificates of deposit (CDs).
- Identify client financial needs and recommend appropriate banking products and services.
- Educate clients on savings strategies, retirement planning conversations, and wealth-building opportunities through referrals to financial advisors.
- Generate and submit applications for consumer loans, mortgage loans, home equity lines of credit (HELOCs), and other lending solutions.
- Conduct financial reviews to deepen client relationships and uncover opportunities for additional products and services.
- Provide exceptional customer service while building long-term relationships with clients and their families.
- Assist clients with digital banking services, mobile banking enrollment, online account access, and payment solutions.
- Support branch operations by processing teller transactions, including deposits, withdrawals, loan payments, check cashing, and account transfers.
- Maintain compliance with banking regulations, security procedures, and Know Your Customer (KYC) requirements.
- Collaborate with branch teammates to achieve sales, service, and operational goals.
- Resolve account-related concerns and provide timely solutions to enhance the client experience.
- Cross-sell banking products and services to help clients meet their financial goals.
Retail Banker
TD Bank
10.2023 - 03.2026
- Assist customers with opening and maintaining personal and business accounts, including checking, savings, CDs, and specialty accounts.
- Guide clients through consumer loan and credit card applications, ensuring accurate documentation and compliance with bank policies.
- Provide personalized financial solutions by identifying customer needs and recommending appropriate banking products and services.
- Support clients with account maintenance requests such as updates to personal information, wire transfers, stop payments, disputes, and overdraft inquiries.
- Assist customers with digital banking services, including online and mobile banking enrollment, troubleshooting, password resets, and mobile deposit guidance.
- Educate clients on financial products, fraud prevention, and account security best practices.
- Ensure adherence to regulatory requirements, bank procedures, and compliance standards.
- Collaborate with branch team members to meet sales goals and deliver exceptional customer service.
- Handle sensitive financial information with accuracy, professionalism, and confidentiality.
Front Desk Administrator
FirstService Residential
08.2023 - 09.2023
- Served as the first point of contact for residents, guests, and vendors, providing professional and courteous front desk support.
- Assisted residents with inquiries regarding their homes, community policies, maintenance requests, and building services.
- Coordinated with property management and maintenance teams to ensure timely resolution of resident concerns.
- Supported the Lead Administrator with processing new resident applications, lease approvals, and required documentation.
- Reviewed and organized housing applications for completeness and compliance with community guidelines.
- Managed incoming calls, emails, and correspondence while maintaining accurate resident records.
- Scheduled appointments, coordinated move-ins/move-outs, and maintained building logs and visitor records.
- Ensured confidentiality of resident information and upheld company policies and procedures.
Cruise Specialist (Remote)
Norwegian Cruise Line
06.2022 - 08.2023
- Handled high-volume inbound calls from travel agents and direct customers regarding cruise bookings, pricing, promotions, and itinerary details.
- Assisted clients with new reservations, modifications, cancellations, and special requests while ensuring accuracy and compliance with company policies.
- Provided detailed information on cruise itineraries, stateroom categories, onboard amenities, dining packages, and shore excursions.
- Guided travel agents through booking systems and promotional offers to maximize sales opportunities.
- Delivered exceptional customer service by resolving concerns, addressing complaints, and offering appropriate solutions in a timely manner.
- Met and exceeded performance metrics including call handling time, booking conversion rates, and customer satisfaction scores.
- Processed payments, applied discounts, and ensured accurate documentation of all customer interactions in CRM systems.
- Collaborated with internal departments (e.g., shore excursions, guest services, finance) to resolve complex booking issues.
- Maintained up-to-date knowledge of company promotions, fleet updates, and travel policies.
Teller
1Firstbank
03.2021 - 06.2022
- Processed transactions, including deposits, withdrawals, and loan payments.
- Balanced cash drawers and reconciled discrepancies.
- Assisted customers with account inquiries and provided information on bank products and services.
- Adhered to bank policies and procedures to ensure compliance with banking regulations.
- Maintained a high level of customer service and professionalism.
Teller
Citibank
02.2018 - 02.2021
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Provided exceptional customer service by answering questions and resolving issues.
- Promoted bank products and services to customers.
- Balanced cash drawers and ensured accuracy of transactions.
- Maintained knowledge of banking policies and procedures.
Education
Associate of Science - Buisness Associates
Miami Dade College
Miami, FL06-2023
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Creative thinking
- Financial planning
- Financial advising
- Banking
- Loans
Timeline
Relationship Banker
Truist Bank
03.2026 - Current
Retail Banker
TD Bank
10.2023 - 03.2026
Front Desk Administrator
FirstService Residential
08.2023 - 09.2023
Cruise Specialist (Remote)
Norwegian Cruise Line
06.2022 - 08.2023
Teller
1Firstbank
03.2021 - 06.2022
Teller
Citibank
02.2018 - 02.2021
Associate of Science - Buisness Associates
Miami Dade College