Amanda Ainette
Yukon,OK
Summary
Experienced leader with proven expertise in human resource management and bilingual communication skills, honed at multiple law firms. Excelled at overseeing large teams and leveraging Microsoft Office to enhance operational efficiency. Achieved significant improvements in productivity and employee satisfaction, demonstrating a strong ability to motivate and develop a diverse team.
Overview
15
15
years of professional experience
Work History
Operations Manager/Corporate Office Manager
Immanuel Happy Homes LLC
10.2016 - 01.2025
- Maintain constant communication with managers, staff, and vendors to ensure proper operations
- Track staffing requirements, hiring new employees as needed
- Oversee accounts payable and accounts receivable departments, processing invoices
- Lead, motivate, and support a 20+ team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Conduct budget reviews and report cost plans to upper management
- Maintaining and enforcing health and safety guidelines
- Organizing meetings and managing databases
- Dealing with correspondence, complaints and queries
- Organizing induction programs for new employees
- Assisting the organization’s HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents
General Manager
Wagner & Son, LLC/McDonald’s
Edmond, USA
08.2015 - 01.2016
- Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, and coordinating with other departments as required
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Oversee activities directly related to making products or providing services
- Review sales and activity reports, along with other performance data to measure productivity, goal achievements, determining areas needing cost reduction, and procedural improvements
- Manage staff, preparing work schedules, and assigning specific duties
- Establish and implement policies, goals, objectives, and procedures, conferring with supervisors, and staff members as necessary
HR Assistant/Office Manager
Wagner & Son, LLC/McDonald’s
Edmond, USA
04.2015 - 08.2015
- Serve as a link between management and employees by handling questions, interpreting and administering documents, and helping resolve work-related problems
- Advise managers on organizational policy matters such as equal employment opportunity, and sexual harassment, recommending needed changes
- Perform staffing duties, including dealing with understaffing, mediating disputes, terminating employees, and administering disciplinary procedures
- Plan and conduct new employee orientation to foster positive attitude towards organizational objectives
- Identify staff vacancies and recruit, interview, and select applicants
- Provide current and potential employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
Human Resources Assistant
McRasa Foods, Inc./McDonald’s
Edmond, USA
04.2013 - 04.2015
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Analyze employment-related data and prepare required reports
- Conduct reference or background checks on job applicants
- Contact job applicants to inform them of the status of their application
- Hire employees and process hiring-related paperwork
- Maintain and update human resources documents, such as employee handbooks or directories, or performance evaluation
- Prepare or maintain employment records related to hiring, termination, leaves, transfers, or promotions, using HR management system software
- Provide management with information or training related to interviewing, performance, appraisals, counseling techniques, or documentation of performance issues
- Schedule or prepare new employee orientations
- Interview job applicants to obtain information on work history, training, education, or job skills
- Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate
Shift Manager
McRasa Foods, Inc./McDonald’s
Edmond, USA
04.2010 - 11.2012
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Perform food preparation or service tasks such as cooking, and serving food and drinks when necessary
- Keep records required by government agencies regarding sanitation, and food safety
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Managed up to ten employees for a maximum of eight hours
Education
High School Diploma -
Madill High School
Madill, OKAssociates Degree - Paralegal Studies
Rose State College
Midwest City, OKSkills
- Bilingual (English and Spanish)
- Account Receivable and budget reviews
- Human Resource management
- Microsoft Word, Excel, and PowerPoint
- Paycom and Mizehouser HR systems
- Vendor management
Qualifications Summary
Loyal and dependable, skilled in multiple aspects regarding human relations and management.
Timeline
Operations Manager/Corporate Office Manager
Immanuel Happy Homes LLC
10.2016 - 01.2025
General Manager
Wagner & Son, LLC/McDonald’s
08.2015 - 01.2016
HR Assistant/Office Manager
Wagner & Son, LLC/McDonald’s
04.2015 - 08.2015
Human Resources Assistant
McRasa Foods, Inc./McDonald’s
04.2013 - 04.2015
Shift Manager
McRasa Foods, Inc./McDonald’s
04.2010 - 11.2012
High School Diploma -
Madill High School
Associates Degree - Paralegal Studies
Rose State College
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