Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Akers

Charlestown,IN

Summary

Oversee well-organized and efficient operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.

Overview

18
18
years of professional experience

Work History

Director of Hospitality

Kentucky Expo Center
Louisville, KY, Kentucky
10.2019 - Current
  • Approved annual sales targets, plans, excursion dates and menus.
  • Served as liaison between executive management and events department.
  • Motivated staff to perform at peak efficiency and quality.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Produced and updated documents, reports and tracking spreadsheets using Excel, Word and PowerPoint.
  • Created training materials for new employees to provide information about attendance guidelines.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Managed 50 - 100 employees to reduce workflow stoppage and achieve on-time project completion

General Manager of Suites

Churchill Downs
Louisville, KY
10.2015 - 10.2019
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

Suites Manager

Churchill Downs
Louisville, KY
10.2010 - 10.2014
  • Covered daily business requirements with well-organized schedule and properly delegated assignments
  • Prepared schedules and assignments to meet short- and long-term business demands
  • Demonstrated safety procedures and monitored compliance to protect staff and general public.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Supervisor

Churchill Downs
Louisville, KY
10.2006 - 10.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Trained staff during demonstrations, meetings, conferences and workshops.

Education

Associate of Applied Science - Computer And Information Sciences

Ivy Tech School of Technology
Sellersburg, IN
06.2008

Certificate of Completion - Computer And Information Sciences

Prosser School of Technology
New Albany, IN
06.2006

High School Diploma -

Charlestown High School
Charlestown, IN
06.2006

Skills

  • Staffing and Sales Reporting
  • Employee Performance Evaluations
  • Front of House Management
  • Database Interface and Query Software
  • Payroll Administration
  • Work Planning and Prioritizing
  • Inventory Management Software
  • Retention Program Development
  • Leave of Absence Transitions
  • Workforce Scheduling
  • In-Person and Telephone Interviewing
  • Human Resources Management Systems

Timeline

Director of Hospitality

Kentucky Expo Center
10.2019 - Current

General Manager of Suites

Churchill Downs
10.2015 - 10.2019

Suites Manager

Churchill Downs
10.2010 - 10.2014

Supervisor

Churchill Downs
10.2006 - 10.2010

Associate of Applied Science - Computer And Information Sciences

Ivy Tech School of Technology

Certificate of Completion - Computer And Information Sciences

Prosser School of Technology

High School Diploma -

Charlestown High School

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Amanda Akers