Amanda Alan
Katy,TX
Summary
Dedicated customer service specialist with a proven ability to prioritize and multitask effectively in fast-paced working environments. Collaborative team player who consistently contributes to achieving personal and business goals. Recognized for adeptly managing escalated customer support issues with professionalism and efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Casa Leo Pet
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Invoice Coordinator and Email Marketing
Richard Alan and Associates
08.2021 - Current
- Executed successful email marketing initiatives.
- Ensured timely delivery of invoices to appropriate representatives.
- Entered and structured contact information for marketing efforts.
- Executed email marketing strategies for specific audience segments.
Customer Service Representative
BoxUp
04.2024 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
AI Trainer
Remotasks
06.2023 - 01.2024
- Resolved user queries to optimize AI chat model responses.
- Developed and polished creative writing pieces.
- Validated factual content in answers produced by AI chat algorithms.
- Produced core visual assets for AI model support.
Aquatics Specialist
Petco
07.2019 - 03.2021
- Conducted routine upkeep of aquatic environments, reptile enclosures, and small animal habitats.
- Maintained appropriate feeding schedules for animals.
- Instructed customers on maintaining health and well-being of various species.
- Strengthened customer connections to promote loyalty and achieve sales targets.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
Style Advisor
Justice Tween Brands
08.2017 - 04.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting clothing items that suited their individual style needs.
- Advised customers on the latest fashion trends.
- Organized merchandise displays to attractively showcase products.
- Recommended additional items for purchase based on customer preferences.
- Maintained an organized and clean sales floor environment.
Cashier
Pepperoni's
12.2015 - 08.2016
- Operated cash register efficiently and accurately; processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ08.2022
Associate of Arts - Psychology
Lone Star College System
Spring, TX12.2018
Skills
- Data Collection
- Call Management
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Microsoft Office Suite
- Customer Education
- Computer Proficiency
- Store maintenance
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Scheduling
- Follow-up skills
- Product knowledge
- Data collection
Accomplishments
Phi Theta Kappa Honor Society
Timeline
Customer Service Representative
Casa Leo Pet
05.2024 - Current
Customer Service Representative
BoxUp
04.2024 - 06.2024
AI Trainer
Remotasks
06.2023 - 01.2024
Invoice Coordinator and Email Marketing
Richard Alan and Associates
08.2021 - Current
Aquatics Specialist
Petco
07.2019 - 03.2021
Style Advisor
Justice Tween Brands
08.2017 - 04.2019
Cashier
Pepperoni's
12.2015 - 08.2016
Associate of Arts - Psychology
Lone Star College System
Bachelor of Arts - Forensic Psychology
Arizona State University
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