Amanda Albright
Nacogdoches,TX
Summary
A Nutrition and Dietetic honors student and Top Scholar at Stephen F. Austin State University in Nacogdoches Texas with aspirations to complete a master's degree and dietetic internship after undergraduate graduation in December of 2024. 2.5 years of rural Emergency Medical scribing with 6 months in a management position. Academically inclined with university presentation experience and awards. TABC and Food Handler certified.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Scribe Ambassador
Scribe America
09.2023 - 07.2024
- Company recruiting events
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
ED Scribe
ScribeAmerica
02.2022 - 07.2024
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication at all times.
- Streamlined communication between ED staff members by acting as a liaison for physicians, nurses, and other healthcare professionals.
- Demonstrated adaptability and resilience in the face of high-pressure situations, consistently delivering high-quality scribe services even during peak ED hours.
- Facilitated timely diagnoses by promptly relaying critical test results to physicians during patient evaluations.
- Reduced wait times for patients by effectively prioritizing tasks based on urgency within an ED setting.
- Minimized treatment delays by efficiently tracking pending lab results, imaging studies, and specialist consultations.
- Maintained up-to-date knowledge on current medical terminology, procedures, and best practices through ongoing professional development opportunities.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Chief Scribe
Scribe America
02.2023 - 09.2023
- Managing two local Emergency Department scribe teams
- Communication with hospital administration, medical directors, cooperate teams, and local teams
- Scheduling
- Running staff meetings
- Hiring and firing
- Handling complaints from physicians and scribe team members
- Training new team members
- EMR chart audits
- Performance reviews
- Consistently met deadlines for transcribing physician notes, ensuring timely submission of reports for review and approval.
- Oversaw the recruitment and onboarding process for new scribes, implementing a rigorous selection strategy to maintain high-quality workforce standards.
- Monitored scribe performance through regular evaluations, identifying areas for improvement and providing constructive feedback.
- Accompanied clinicians into patient rooms and transcribed dictations and notes.
- Ensured compliance with HIPAA regulations by conducting regular audits of documentation practices and updating policies as needed.
- Developed strong working relationships with physicians, fostering trust and collaboration among the healthcare team members.
- Gathered and inputted pertinent patient information from external sources such as outpatient lab tests, nursing home, and EMS records.
- Improved team productivity with the development of standardized scribe training protocols and comprehensive manuals.
- Documented clinician and patient encounters into EMR.
- Effectively managed a diverse team of scribes, promoting professional growth through targeted skill-building opportunities and mentorship programs.
- Sought out missing information from clinicians to complete physician charts.
- Maintained strict confidentiality standards when handling sensitive patient information, adhering to all legal and ethical guidelines at all times.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Developed and implemented strategies to improve transcription efficiency.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Verified data entered into database by reviewing, correcting and deleting data.
Server
Walk-Ons Sports Bistreaux
05.2020 - 01.2021
- Server team captain
- Bridge between other servers on the team and the managers to solve problems and assist customers
- Customer service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Assistant Coach (Volunteer)
Flower Mound Youth Sports Assistant
02.2018 - 06.2018
- Coaching 8u softball
- Teaching skill development
Education
Student in Nutrition And Dietetics -
Stephen F Austin State University
Nacogdoches, TX12-2024
Skills
- Cleanliness standards
- Documentation skills
- Continuous learning mindset
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Leadership Experience
- Administrative Experience
- Presentation Skills
- Allergy awareness
- Medical terminology
- Medical office experience
Certification
- Food Safety Training Program for Managers, 12/01/22, 12/31/27, Texas Food Safety Training
- Food Handler Certification, 06/01/24, 06/30/26
- TABC Certification, 06/01/24, 06/30/26
Additionalinformation
- Cooking Matters Community Outreach Program with Community Nutrition, A 6 weeks educational program with the Nacogdoches Food Bank. Work included teaching cooking classes, nutrition education, and budgeting for healthy and affordable diet options. Community volunteering
- Registered Dietitian Shadowing Hours, 2 completed clinical shadowing hours with the Nacogdoches Medical Center RD
Awards
- Academic All District, 12/01/18, Maintaining a high GPA throughout my volleyball season junior year of High School
- Academic All District, 12/01/19, Maintaining a high GPA throughout my volleyball season senior year of High School
- Academic Scholarship, 08/01/20, $3,000 per year for maintaining a GPA greater than 3.5
- Top Scholar, SFASU Undergraduate Research Conference, 04/01/24, Awarded Top Scholar for academic research. The project included university presentation over my research titled, 'Diet Considerations to Promote Bone Health, Prevent Chronic Disease, and Optimize Healing After Orthopedic Surgery'
- Outstanding Food, Nutrition, and Dietetics Student, 05/01/24, Recognition of outstanding student performance and passion for the field of dietetics
- Finalist, SFASU Undergraduate Research Conference, 04/01/23, Awarded a finalist for my academic research project, 'How Registered Dietitians can Prevent Foodborne Illness in Long Term Facilities'. University poster presentation
Groups
- Junior Classical League, 09/01/16, 05/31/19, Member of the Marcus High School Latin Club
- National Art Honor Society, 09/01/17, 05/31/19, Competed in art competitions, Volunteered around my community, Decoration walls of Marcus High School
- SFASU Honors Program, 01/01/20, Present, Maintaining exceptional GPA, Volunteering in campus activities, Higher level courses
- SFASU Student Association of Nutrition and Dietetics, 08/01/22, Present, Student organization involved with on campus activities including wellness fairs, farmers markets, and education programs
Timeline
Server
Texas Roadhouse
07.2024 - Current
Scribe Ambassador
Scribe America
09.2023 - 07.2024
Chief Scribe
Scribe America
02.2023 - 09.2023
ED Scribe
ScribeAmerica
02.2022 - 07.2024
Server
Walk-Ons Sports Bistreaux
05.2020 - 01.2021
Assistant Coach (Volunteer)
Flower Mound Youth Sports Assistant
02.2018 - 06.2018
Student in Nutrition And Dietetics -
Stephen F Austin State University