Amanda Alderman
Reynoldsburg,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and exceptional communication skills. Eager to contribute to a dynamic team and support organizational goals. Proficient in assisting peers, providing feedback on knowledge documents, and communicating with peers and leadership.
Overview
21
21
years of professional experience
Work History
Customer Care/Credit Conceirge Specialist
Bread Financial
01.2022 - Current
- Answer a variety of inbound customer service calls including first-level escalated calls and new accounts
- Proactively build connections with customers and peers through care, empathy, listening, acknowledgment, and by providing accurate and timely information
- Demonstrate outstanding verbal and written communication skills when working with internal and external partners
- Actively seek opportunities to expand my knowledge, experience, and skills through voluntary programs.
- Provide timely responses to customer questions and complaints in a professional manner.
- Create detailed documentation of all customer interactions and transactions.
- Adhere to company policies when handling confidential customer information.
- Resolve customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Update knowledge base articles regularly with relevant content that could help answer common questions from customers.
Customer Care Specialist
The Container Store
01.2009 - 01.2022
- Managed and maintained multiple, simultaneous customer projects through all phases of delivery with accuracy, timeliness, and appropriate follow-up with customers.
- Collaborated and communicated with customers and Store Leadership to design, plan, and successfully complete projects from inquiry to installation.
- Coached and mentored peers on proper processes for register procedures, as well as designing complete, functioning spaces for customers.
- Provided timely responses to customer questions and complaints in a professional manner.
- Provided product demonstrations to customers who had difficulty understanding how to use the product or service.
Director of Youth Ministries
Eastview United Methodist Church
01.2004 - 01.2009
- Planned, wrote and executed a weekly meeting that included a game, Bible study, and prayer.
- Planned and executed fundraising activities, annual spiritual retreats, and yearly mission trips.
- Supervised and evaluated all personnel associated with the youth ministry program including paid staff and volunteers.
- Managed budgeting processes related to the youth ministry program including tracking expenses, preparing financial reports, fundraising initiatives.
- Reviewed existing policies and procedures relating to safety and security within the youth ministry program then implemented updates where needed.
Education
Bachelor's of Science - Elementary Education
12.2000
Skills
- Peer Assistance
- Feedback
- Communication
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Knowledge Expansion
- Collaboration
- Organizational Skills
- Time Management
- Detail-oriented
Additional Information
Career Enhancement Program, KC Council, Peer Mentor, Customer Care Advocate/Specialist, Full-time/Part-time Sales, Designer and Visual Sales, Director of Youth Ministries
Additional Training/ Experience
Carer Enhancement Program
ES Council
Peer Mentor
Timeline
Customer Care/Credit Conceirge Specialist
Bread Financial
01.2022 - Current
Customer Care Specialist
The Container Store
01.2009 - 01.2022
Director of Youth Ministries
Eastview United Methodist Church
01.2004 - 01.2009