Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Alexander

Tulsa,OK

Summary

Dynamic professional with a proven track record in tech support and customer service, exemplified during my tenure at Ispn. Skilled in enhancing user satisfaction and operational efficiency through effective team collaboration and tech solutions. Demonstrates exceptional work ethic, integrity, and time management skills, contributing to significant productivity improvements.

Overview

2025
2025
years of professional experience

Work History

Tech Support

Ispn
  • Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
  • Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
  • Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Car Hop

Sonic
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Improved efficiency by restocking supplies during downtime periods between orders.

Crew Member

SUBWAY®Restaurants
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Accurately operated cash register to process customer payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Cashier

Walmart
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Call Center Representative

JC Penny
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Accurately operated cash register to process customer payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Crew Member

Taco Bueno
08.2024 - Current
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Accurately operated cash register to process customer payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Customer Service Representative

Dollar General
07.2020 - 11.2020
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.

Cashier

Minitmartstores
01.2018 - 08.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Waupaca High School
Waupaca, WI
05.2005

Skills

  • Tech support
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration

Timeline

Crew Member

Taco Bueno
08.2024 - Current

Customer Service Representative

Dollar General
07.2020 - 11.2020

Cashier

Minitmartstores
01.2018 - 08.2019

Tech Support

Ispn

Car Hop

Sonic

Crew Member

SUBWAY®Restaurants

Cashier

Walmart

Call Center Representative

JC Penny

High School Diploma -

Waupaca High School

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Amanda Alexander