Amanda Alfonso
Grovetown,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Aero Medical Exams INC
02.2025 - Current
- Supported healthcare providers during examinations, optimizing workflow and patient experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and blood pressure readings, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Brad Douglas Aeromed
10.2021 - 12.2024
- Assisted with patient intake, ensuring accurate data collection and efficient scheduling.
- Performed routine EKG's, blood pressure readings, accurate vision exams and maintaining high accuracy in results reporting.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Server/ Bartender
Sonnys BBQ
09.2017 - 01.2020
- Delivered exceptional customer service, ensuring timely and accurate order processing.
- Trained new staff on menu items, service procedures, and customer interaction protocols.
- Collaborated with kitchen staff to ensure seamless communication for order preparation.
- Implemented efficient workflow strategies to enhance table turnover rates during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Coordinated with team members to optimize dining room setup for large events and reservations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Chewy.com
04.2020 - 10.2021
- Resolved customer inquiries effectively, ensuring high satisfaction levels and loyalty.
- Managed escalated issues, providing timely resolutions to enhance customer experience.
- Trained new team members on product knowledge and service protocols for improved performance.
- Implemented process improvements that streamlined workflows and reduced response times.
- Collaborated with cross-functional teams to address customer feedback and drive service enhancements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Server
Twin Peaks
02.2017 - 08.2017
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to deliver timely and accurate food and beverage orders, enhancing operational efficiency.
- Trained new staff on menu items, service protocols, and POS system functionality to improve team performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
Hard Rock hotel and casino
08.2016 - 02.2017
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservation system, optimizing seating arrangements for maximum capacity and guest satisfaction.
- Coordinated with kitchen and waitstaff to relay orders accurately and maintain service flow.
- Resolved guest inquiries and complaints promptly, contributing to positive dining experiences.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Diploma -
Hollywood Hills High School
05.2014
Skills
- Patient scheduling
- Customer service
- Data entry
- Appointment setting
- Active listening
- Critical thinking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Medical Assistant
Aero Medical Exams INC
02.2025 - Current
Medical Assistant
Brad Douglas Aeromed
10.2021 - 12.2024
Customer Service Representative
Chewy.com
04.2020 - 10.2021
Server/ Bartender
Sonnys BBQ
09.2017 - 01.2020
Server
Twin Peaks
02.2017 - 08.2017
Hostess
Hard Rock hotel and casino
08.2016 - 02.2017
Diploma -
Hollywood Hills High School
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