Amanda Allen
Fort Mill,United States
Summary
Highly skilled and personable Customer Service Representative with 6+ years of expertise in sales and account management within a call center environment. Committed to ensuring customer satisfaction and contributing to business success through outstanding communication and problem-solving abilities.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
DigitalBGA
Charlotte, North Carolina, United States
02.2024 - Current
- Answer a minimum of 10 inbound calls per day for life insurance quotes and applications
- Also obtain a minimum of at least 2 referrals per contract if possible.
CUSTOMER SERVICE REPRESENTATIVE
Digital BGA
Charlotte, North Carolina, United States
08.2023 - 02.2024
- Conduct 150+ outbound calls for senior citizens to educate them on the importance of final expense life insurance
- Prequalify interested senior citizens in final expense life insurance, then once qualified transfer to a licensed agent to complete enrollment
- Call back new customers within 7 days of policy enrollment to confirm that they received the welcome letter and that the policy information was correct.
CUSTOMER SERVICE REPRESENTATIVE
Super Sod
Fort Mill, South Carolina, United States
03.2023 - 07.2023
- Excelled in providing exceptional customer service by promptly and professionally responding to inbound calls from residential and commercial clients seeking assistance with sod orders and lawn care products
- Consistently met and exceed sales targets by skillfully upselling a diverse range of lawn care products, with a particular focus on organic humus compost, to maximize revenue and customer satisfaction
- Demonstrated strong product knowledge and a keen understanding of clients' needs, ensuring accurate and personalized recommendations for the most suitable sod varieties and lawn care solutions
- Acted as a trusted advisor to customers, actively listening to their concerns and providing expert guidance to resolve issues promptly, resulting in heightened customer loyalty and positive word-of-mouth referrals
- Collaborated effectively with team members to streamline order processing and delivery, contributing to improved efficiency and faster turnaround times, which positively impact customer experience
- Utilized excellent problem-solving skills to address client inquiries and concerns, proactively finding solutions to any challenges, leading to a high rate of issue resolution and customer retention.
CUSTOMER SERVICE REPRESENTATIVE
iQor
Charlotte, North Carolina, United States
12.2017 - 08.2022
- Successfully assisted new and existing residential and commercial clients in their gas service-related needs, including facilitating smooth transitions for starting, stopping, and transferring gas services, ensuring seamless customer experiences
- Proactively engaged with clients to identify additional value-added services, effectively upselling optional home insurance through Homeserve, enhancing customer satisfaction and generating additional revenue
- Demonstrated exceptional product knowledge and understanding of customer requirements, enabling accurate and personalized recommendations for the most suitable gas services and home insurance options
- Acted as a trusted advisor to clients, actively listening to their concerns and providing expert guidance on gas service matters and home insurance coverage, resulting in increased customer trust and loyalty.
Education
Bachelor of Arts - English
University of North Carolina at Charlotte
06-2015
ASSOCIATE'S DEGREE IN EDUCATION -
Central Piedmont Community College
Skills
- Customer Support/Service
- Call Centers
- Sales
- Sales Management
- Problem Solving Skills
- Annuities
- Life Insurance
- Order Processing
- Exceeded Sales Goal
- Resolve Customer Issues
- Telephone Skills
- Revenue Growth
- Customer Retention/Renewal
- Customer Satisfaction
- Customer Experience
- Product Demonstration
- Order Delivery
- Up-Selling
- Property Insurance
- Insurance
- Telesales
- Call Center Management
- Excellent Administrative Abilities
- Patient Communication
- Document Management
- Account Management
- Documentation Abilities
- Policy Management
- Policy Writing
- CRM Software
- Consultative Sales Techniques
- Documentation And Correspondence
- Customer Follow-Up
Certification
- South Carolina Licensed Life Insurance Agent- 2024
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Languages
English - Intermediate
Awards
success through outstanding communication and problem-solving abilities
Timeline
Life Insurance Agent
DigitalBGA
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Digital BGA
08.2023 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Super Sod
03.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
iQor
12.2017 - 08.2022
Bachelor of Arts - English
University of North Carolina at Charlotte
ASSOCIATE'S DEGREE IN EDUCATION -
Central Piedmont Community College
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