Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Amanda Allen

Greenville,MI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth

Overview

17
17
years of professional experience

Work History

Teller

Isabella Bank
10.2021 - Current
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Calculated fees due, interest and change for customer transactions.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Used Microsoft Word and other software tools to create documents and other communications.

General Manager

Shear Quality LLC. Dba Great Clips
10.2012 - 06.2021
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Managed tax payments, payroll, business orders, and maintenance warranties.
  • Verified accuracy of all deposits/investigated red flags.
  • Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures and technology systems.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced costs, managed schedules and performed risk analysis to improve overall profitability.


Hairstylist

Sunrise Clippers Dba Great Clips Ionia
02.2012 - 10.2012
  • Trimmed, cut and shaped hair based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.


Head Photo Specialist

Walgreens
10.2007 - 03.2012
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Counted and documented opening and closing cash amounts daily.
  • Performed advanced computer processing of images for assignments.
  • Planned and prepared for all on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Defined and recommended detailed solutions to capture images.
  • Inspected proofs to verify quality and determine needed adjustments and retouches.
  • Cross-trained to work in Pharmacy, Cosmetics, and Front of store
  • Performed all machine maintenance


Title Clerk

Dealer’s Choice Auto Auction
08.2007 - 10.2007
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service and other charges.
  • Entered title and vehicle information into database.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize 4 sales deals per 1hr.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Collected taxes and fees, submitted payments and issued receipts.

Education

No Degree - Human Services

Grand Valley State University
Allendale, MI

License in Cosmetolgy -

Montcalm Area Career Center
1550 W Sidney, MI 48885
06.2011

High School Diploma -

Greenville Senior High School
Greenville, MI
06.2004

Skills

  • Excellent Communication
  • Efficient multi-tasker
  • Product knowledge/recommendation training
  • Accounting systems and software
  • Compliance, Banking Laws and Regulations
  • Cash Handling
  • Exceptional Customer Service
  • Patience and Empathy
  • Listening and Comprehension
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Relationship Building
  • Confidentiality and Discretion

Accomplishments

-2016 10/10 Award

-2016 Highest Average Weekly Volume Award

-2017 10/10 Award

-2017 Highest Average Weekly Volume Award

-2018 10/10 Award

-2018 Highest Average Weekly Volume Award

-2018 Main Sail Award

-2019 Highest Average Weekly Volume Award

* Main Sail Award-Recognizes the top 10 percent of all Great Clips Salons Nationwide. This award recognizes excellence in growth, client retention, and satisfaction

* 10/10 Award-Less than 1% of all Great Clips Nationwide receive this

* Highest Average Weekly Volume- Based on the average weekly customer count for the full year

  • Staffing - Soley performed all recruiting, hiring, onboarding processess, training, consistent Quality Connections and stay interviews for over 50 employees over the course of 5 years

References

-Samantha Strong

Operations Specialist

Great Clips Inc.

4400 West 78th Street, Suite 700

Minneapolis, MN 55435

616-286-4459


-Janet Boughton

Asset Protection

Walmart

7083 W 48th St.

Fremont, MI 49412

616-255-5723


-Jill Smith

Loan Operations Assistant

Isabella Bank

1405 W. Washington St.

Greenville, MI 48838

(616)754-5100





Timeline

Teller

Isabella Bank
10.2021 - Current

General Manager

Shear Quality LLC. Dba Great Clips
10.2012 - 06.2021

Hairstylist

Sunrise Clippers Dba Great Clips Ionia
02.2012 - 10.2012

Head Photo Specialist

Walgreens
10.2007 - 03.2012

Title Clerk

Dealer’s Choice Auto Auction
08.2007 - 10.2007

No Degree - Human Services

Grand Valley State University

License in Cosmetolgy -

Montcalm Area Career Center

High School Diploma -

Greenville Senior High School

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Amanda Allen