Amanda Allen-Stewart
Northport,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
, Alabama
08.2023 - 05.2024
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Verified customer identification information with the applicable documents according to bank policies.
- Assisted customers with online banking services including account set up and password resets.
- Researched customer accounts as requested by customers or management staff.
- Ensured compliance with all applicable federal regulations regarding banking operations.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Assisted members in managing online services and achieving daily banking needs.
- Opened customer accounts by recording account information into job-related software.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Resolved problems or discrepancies concerning customers' accounts.
Senior Accounts Manager
Concentrix
, Alabama
06.2021 - 02.2024
- Identified new business opportunities through research, customer feedback and industry analysis.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Negotiated contracts with vendors for the purchase of materials, supplies and services at competitive prices.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Researched emerging technologies related to the company's products or services.
- Assisted in developing budgets for sales initiatives such as advertising campaigns or special promotions.
- Negotiated contract terms, conditions and pricing for sales.
- Presented products and features to customers, responded to concerns, and redirected objections.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Maintained high conversion rate on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Managed a portfolio of accounts to achieve long-term success.
- Negotiated contracts and closed agreements to maximize profit.
- Set and monitored sales targets for individual team members and the team as a whole.
Recruiter
Worksmart Staffing
, Alabama
03.2020 - 07.2021
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Referred suitable candidates to relevant departments for additional assessment.
- Identified best practices for recruiting process improvement.
- Organized recruitment activities such as career fairs, campus visits.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DCSkills
- Account updating
- Data Collection
- Appointment Scheduling
- Consultative Sales
- Information Security
- Report Generation
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
- Problem-solving abilities
Timeline
Customer Service Representative
Teleperformance USA
08.2023 - 05.2024
Senior Accounts Manager
Concentrix
06.2021 - 02.2024
Recruiter
Worksmart Staffing
03.2020 - 07.2021
Bachelor of Science - Human Resources Management
Strayer University