Amanda Allgood
Chesterfield,MI
Summary
Experienced professional skilled in customer interactions and service solutions. Proficient in conflict resolution, effective communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player with adaptability to changing needs and unwavering focus on achieving results through efficient and empathetic service. Acknowledged for reliability and proactive approach in meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Shipping Team Lead/ Administrator
Century Plastics
08.2019 - Current
- Checking FCA S.M.A.R.T (Supplier Material Requirement Tracking System)
- Responding to tickets from customers
- Making pick sheet orders as well as pulling orders
- Creating paperwork for the driver's
- Communicating with employees on their daily tasks
- Responding to the customers emails
- Calling and setting up expedites to go to the customers
Customer Service Associate
Lowes
12.2017 - 08.2019
- Helping customers find products
- Ensuring shelves are properly always stocked
- Handling customers money at the register
- Communicating with customers via telephone
- Cleaning and organize the store after shift
Assistant Manager
Burger King
10.2015 - 12.2017
- Handling customer complaints and resolving issues
- Keeping staff on the task at hand
- Making sure stock in store in accurate with computer records
- Helping put away stock in proper locations
- Performing tasks to help customers such as taking orders and making food
Education
High School -
Roseville High School
Roseville, MI06.2016
Skills
- Communication
- Customer Service
- Organization
- Multitasking
- Ability to work under pressure
- Self-Motivation
- Warehouse Operations
- Shipping coordination
- Teamwork and Cooperation
Timeline
Shipping Team Lead/ Administrator
Century Plastics
08.2019 - Current
Customer Service Associate
Lowes
12.2017 - 08.2019
Assistant Manager
Burger King
10.2015 - 12.2017
High School -
Roseville High School
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