Dedicated and detail-oriented professional with over 10 years of experience in logistics, customer service, and administrative support, including direct work with Texas Health and Human Services. Bilingual in English and Spanish, with a strong reputation for reliability, organization, and the ability to manage fast-paced responsibilities with professionalism and care. Skilled at solving problems on the go, supporting teams, and ensuring tasks are completed accurately and on time.
•Provide exceptional customer service to internal staff and the general public, maintaining professionalism and empathy in all interactions.
•Perform front-line administrative tasks including documentation, scheduling, and communication coordination across departments.
•Deliver, assemble, and install office equipment and supplies across HHS facilities.
•Oversee shipping logistics, mail distribution, and document services, including inventory and maintenance tracking.
•Utilize CAFM and CAPPS systems to manage property records and assignment details.
•Support emergency response logistics as a member of the Regional Disaster Deployment Team.
•Coordinate warehouse operations and assist with office relocations and surplus inventory.
•Delivered paint and supply orders to residential and business clients across multiple routes.
•Selected efficient delivery routes to meet tight deadlines while optimizing fuel and time usage.
•Maintained vehicle safety through regular inspections and detailed mileage/fuel reporting.
•Provided friendly and responsive customer service in a fast-paced environment.
•Transported and documented sensitive medical specimens with strict adherence to protocols.
•Ensured secure chain-of-custody during all deliveries, while maintaining compliance with HIPAA standards.
•Communicated effectively with dispatchers and medical staff to provide timely and accurate deliveries.
•Used GPS and route planning tools to avoid delays and improve delivery efficiency.
•Scheduled and coordinated marketing meetings, patient appointments, and external communications.
•Managed daily content and engagement across social media platforms.
•Supported internal and external marketing events and helped maintain vendor relationships.
•Responded to inquiries via phone, email, and in-person to support marketing and client services.
•Scheduled deliveries, confirmed appointments, and delivered materials to commercial and residential sites.
•Maintained excellent customer service and safety standards, with no traffic violations.
•Supported the sales team with order processing and customer communication.
•Completed time-sensitive deliveries while managing logistics in high-traffic areas.
Route Planning & Logistics
Customer & Client Service
Bilingual Communication (English/Spanish)
Inventory & Asset Management
Equipment Setup & Maintenance
Office & Warehouse Coordination
Time Management & Multitasking
Microsoft Word & Excel
CAFM & CAPPS Systems
Emergency Deployment Support