Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Languages
Interests
Websites
Timeline
Public Speaking
Public Speaking
Hi, I’m

AMANDA ALSTON

Consultant
Lawrenceville,GA
The way to get started is to quit talking and begin doing.
Walt Disney
AMANDA ALSTON

Summary

Experienced advisor skilled in effective communication with individuals from diverse backgrounds and age groups. Possess a keen eye for detail, quickly identifying areas for improvement and developing strategies to help businesses achieve their goals. Dedicated to introducing efficient systems and processes that streamline operations and enhance overall productivity.

Overview

17
years of professional experience

Work History

Freelace

Consultant
01.2015 - Current

Job overview

  • Managed client relationships through regular check-ins and updates on project progress
  • Identified potential risks and devised appropriate mitigation strategies to protect project timelines and budgets.
  • Advised clients on best practices for solving complex business challenges while achieving desired outcomes.
  • Gathered, organized and input information into digital database.
  • Cultivated a high-performing team environment through mentorship, skill development, and clear expectations.
  • Conducted thorough market research to inform business decisions and drive growth initiatives.

Comcast

Account Manager
02.2019 - 05.2023

Job overview

  • Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
  • Improved customer retention rates by developing and implementing account management strategies.
  • Established long-term relationships with clients through consistent communication and proactive problem-solving efforts.
  • Assisted in training new employees on best practices in retention account management techniques contributing towards their rapid productivity increase.
  • Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Capital One

Financial Account Manager
01.2016 - 01.2019

Job overview

  • Analyzed accounts for delinquencies and other ongoing issues.
  • Accelerated resolution of account discrepancies by collaborating with relevant parties to establish clear communication channels.
  • Managed diverse portfolios with a focus on risk mitigation and long-term growth strategies.
  • Oversaw account services for key regional clients.
  • Ensured compliance with industry regulations, maintaining up-to-date knowledge of evolving guidelines and best practices.
  • Increased client satisfaction by proactively addressing financial concerns and providing tailored solutions.

Computer Aid

Customer Service Representative
03.2013 - 01.2016

Job overview

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  • Collaborated with the sales team to ensure accurate pricing structures and contract terms for new clients.
  • Optimized revenue recognition by accurately applying complex billing rules and regulations to each invoice generated.
  • Ensured prompt payment collection with diligent tracking of outstanding invoices and proactive communication with clients.
  • Served as the primary contact point for client inquiries regarding billing issues, providing efficient solutions that strengthened customer relationships.
  • Assisted in training new Billing Service Representatives, sharing expertise and best practices for effective account management techniques.
  • Streamlined dispute resolution processes, effectively addressing client concerns and ensuring timely payments.

Little Einstein Preschool LLC
Newark, DE

Early Childhood Educator
01.2012 - 10.2015

Job overview

  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Transitional Workforce
New Philadelphia, PA

Medical Assistant
01.2008 - 01.2012

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Chamberlain University
Downers Grove, IL

Bachelor of Science from Nursing
01.2028

Wilmington University

Psychology
12.2015

Delaware Technical Community College

Early Childhood Education
12.2009

Lincoln Technical Institute

Register MA, ECG, CPR, OSHA, AED
12.2007

Philadelphia Life Science Institute

Diploma
12.2007

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • MS Office
  • Issue Resolution
  • Analytical Thinking
  • Client Engagement
  • Forecasting and Reporting
  • Employee Management
  • User Support
  • Executive Support

Certification

  • Sales Manager Certificate
  • MCAS - Microsoft Certified Application Specialist
  • CPM - Certified Professional Manager
  • Early Childhood Education 1&2
  • CPR Life Support
  • Safe Serve

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.
  • Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
  • Increased departmental transparency and opened up communication channels to improve team collaboration.
  • Completed manager training program.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • National MS Society

Work Preference

Work Type

Full TimeContract WorkGig Work

Location Preference

RemoteHybrid

Software

PeopleSoft

LexisNexus

Mainframe

VMware Horizon Client

Work Day

CRM

Microsoft

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Interests

Jazz/Blues

Fashion & Design

Real Estate

Live music

Timeline

Account Manager

Comcast
02.2019 - 05.2023

Financial Account Manager

Capital One
01.2016 - 01.2019

Consultant

Freelace
01.2015 - Current

Customer Service Representative

Computer Aid
03.2013 - 01.2016

Early Childhood Educator

Little Einstein Preschool LLC
01.2012 - 10.2015

Medical Assistant

Transitional Workforce
01.2008 - 01.2012

Chamberlain University

Bachelor of Science from Nursing

Wilmington University

Psychology

Delaware Technical Community College

Early Childhood Education

Lincoln Technical Institute

Register MA, ECG, CPR, OSHA, AED

Philadelphia Life Science Institute

Diploma

Public Speaking

Spoken Word Artice 

Perform poetry and Motivational Speaking.

I use my voice and words to create a unique art form that I refer to a spoken word. As a spoken word artist I share my stories to help motivate and give people hope from the trails God has seen me through. I speak art but also use my voice as a medium for artistic expression.

Public Speaking

Spoken Word Artice 

Perform poetry and Motivational Speaking.

I use my voice and words to create a unique art form that I refer to a spoken word. As a spoken word artist I share my stories to help motivate and give people hope from the trails God has seen me through. I speak art but also use my voice as a medium for artistic expression.

AMANDA ALSTONConsultant