AMANDA ALSTON

• Managed client relationships through regular check-ins and updates on project progress
• Identified potential risks and devised appropriate mitigation strategies to protect project timelines and budgets.
• Advised clients on best practices for solving complex business challenges while achieving desired outcomes.
• Gathered, organized and input information into digital database.
• Cultivated a high-performing team environment through mentorship, skill development, and clear expectations.
• Conducted thorough market research to inform business decisions and drive growth initiatives.

• Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
• Improved customer retention rates by developing and implementing account management strategies.
• Established long-term relationships with clients through consistent communication and proactive problem-solving efforts.
• Assisted in training new employees on best practices in retention account management techniques contributing towards their rapid productivity increase.
• Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Analyzed accounts for delinquencies and other ongoing issues.
• Accelerated resolution of account discrepancies by collaborating with relevant parties to establish clear communication channels.
• Managed diverse portfolios with a focus on risk mitigation and long-term growth strategies.
• Oversaw account services for key regional clients.
• Ensured compliance with industry regulations, maintaining up-to-date knowledge of evolving guidelines and best practices.
• Increased client satisfaction by proactively addressing financial concerns and providing tailored solutions.

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• Collaborated with the sales team to ensure accurate pricing structures and contract terms for new clients.
• Optimized revenue recognition by accurately applying complex billing rules and regulations to each invoice generated.
• Ensured prompt payment collection with diligent tracking of outstanding invoices and proactive communication with clients.
• Served as the primary contact point for client inquiries regarding billing issues, providing efficient solutions that strengthened customer relationships.
• Assisted in training new Billing Service Representatives, sharing expertise and best practices for effective account management techniques.
• Streamlined dispute resolution processes, effectively addressing client concerns and ensuring timely payments.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.