AMANDA ALT
Office Management
Comfort,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Stay at Home Mom
Thomas Alt Custom Trim
Comfort, United States
11.2003 - Current
- Resolved conflicts by actively listening to concerns and finding appropriate middle ground.
- Maintained and organized safe environment for family
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide household with resources needed to operate smoothly.
- Controlled costs to keep household operating within budget and increase savings by 30%.
- Established family priorities, maintained schedules and monitored performance.
- Led and coordinate educational activities to develop students' physical, emotional and social growth.
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Applied effective time management techniques to meet tight deadlines
- Acted as team leader in group projects, delegating tasks and providing feedback
- Organized and detail-oriented with strong work ethic
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations
- Proved successful working within tight deadlines and fast-paced environment
- Gained extensive knowledge in data entry, analysis and reporting
- Assisted with day-to-day operations, working efficiently and productively with all team members
Office Manager
Alt Construction LLC
Comfort, United States
11.2003 - 12.2022
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed office operations while scheduling appointments for department managers
- Developed and maintained successful relationships with vendors, suppliers and contractors
Medical Billing and Collections Specialist
MEDS Inc.
Kerrville, TX
08.2000 - 11.2003
- Compiled and tracked outstanding balances owed to medical facilities.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Generated monthly billing and posting reports for management review.
- Responded to customer concerns and questions on daily basis.
- Verified accuracy of accounts payable payments, resulting in 12% reduction in payment errors and check reissues
- Kept vendor files accurate and up-to-date to expedite payment processing
Assistant Manager
Horseshoe Pub And Pizza
Comfort, TX
03.1998 - 08.2000
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Comfort Motor Inn
Comfort, TX
08.1993 - 03.1998
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Comfort High School
Comfort, TX 09.1992 - 05.1996
Skills
Staff Management
Financial Management
Schedule optimization
Budgeting
Employee performance evaluations
Negotiation
Planning and Coordination
Attention to Detail
Excellent Communication
Guest relations management
Collections duties
General accounting
Sheet balancing
Till counting
Billing statement review
Customer service support
Timeline
Stay at Home Mom
Thomas Alt Custom Trim
11.2003 - Current
Office Manager
Alt Construction LLC
11.2003 - 12.2022
Medical Billing and Collections Specialist
MEDS Inc.
08.2000 - 11.2003
Assistant Manager
Horseshoe Pub And Pizza
03.1998 - 08.2000
Assistant Manager
Comfort Motor Inn
08.1993 - 03.1998
High School Diploma -
Comfort High School
09.1992 - 05.1996