Amanda Althoff
Dallas
Summary
Committed to exceptional communication, with the ability to engage customers through both verbal and written interactions. Ensures clear, empathetic, and professional communication, making customers feel heard and valued. Strong active listening and problem-solving skills to quickly understand customer needs and deliver personalized solutions that exceed expectations. Consistently enhances customer experiences through a service-oriented approach, building positive relationships and fostering long-term loyalty.
Overview
5
5
years of professional experience
Work History
Retail Associate
Little Orange Fish
01.2022 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
Server
Moxies Bar & Grill
08.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Jabo's Ace Hardware
01.2021 - 12.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Server
Mason & Dixie
08.2020 - 12.2020
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Associate of Arts - Psychology
Collin College
01.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Client Relations
Timeline
Server
Moxies Bar & Grill
08.2023 - 08.2024
Retail Associate
Little Orange Fish
01.2022 - Current
Sales Associate
Jabo's Ace Hardware
01.2021 - 12.2021
Server
Mason & Dixie
08.2020 - 12.2020
Associate of Arts - Psychology
Collin College
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