Amanda Altobelli
Belmont,NC
Summary
Proficient Medical Assistant with 8 + years of experience and a strong background in managing patient flow, data entry, and prior authorization processes. Known for effective communication and compliance with regulations, ready to support organizational goals and improve patient care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Piedmont plastic surgery and Dermatology
Gastonia, North Carolina
07.2022 - Current
- Prepared examination rooms for dermatological and plastic surgery procedures.
- Collected patient medical histories and documented information accurately.
- Educated patients on post-procedure care and medication instructions clearly.
- Supported physicians during examinations and minor surgical procedures directly.
- Coordinated with other departments to provide seamless patient care.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Provided education to patients on pre-procedure preparation and post-procedure care.
- Assisted surgeons by providing tools and maintaining a sterile environment during procedures.
- Managed time efficiently while providing quality patient care.
Medical Assistant/Prior Authorization Specialist
Kenai Spine
Soldotna, AK
01.2015 - 01.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Processed appeals in a timely manner as per policy guidelines.
- Maintained accurate records of all authorization activities in the database system.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Ensured compliance with state and federal regulations pertaining to prior authorizations.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
- Developed relationships with external vendors providing pre-authorization services.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Education
Certified Medical Assistant -
Columbia College
Columbia, SCSkills
- HIPAA Compliance
- Data Entry
- Indirect Patient Care
- Medical Terminology
- Patient Flow Management
- Patient Scheduling
- Understands Medical Procedures
- Understanding of Medical Laws
- Adaptable
- Electronic Medical Records
- Medical Terminology Knowledge
- Patient Management
- Conflict Resolution Abilities
- Medical Records Management
Certification
- Nationally Certified Medical Assistant (NCMA)
Timeline
Medical Assistant
Piedmont plastic surgery and Dermatology
07.2022 - Current
Medical Assistant/Prior Authorization Specialist
Kenai Spine
01.2015 - 01.2021
Certified Medical Assistant -
Columbia College