Amanda Alva
receptionist
Richland Hills,TX
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Home 2 Suites By Hilton
Fort Worth, TX
03.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Hampton Inn And Suites By Hilton
Fort Worth, TX
09.2019 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
Customer Service Representative
DermStore
Fort Worth, TX
02.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Saginaw High School
Saginaw, TX05.2016
Skills
- Customer Service-Oriented
- Payment Processing
- Multitasking and Prioritization
- Verbal and Written Communication
- Attention to Detail
- Courteous and Professional
- Computer Proficiency
- Travel Arrangement
- Public Relations
- Word Processing
- Billing and Invoicing
- Positive Attitude
- Lobby Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Front Desk Receptionist
Home 2 Suites By Hilton
03.2021 - Current
Customer Service Representative
DermStore
02.2020 - 02.2021
Front Desk Receptionist
Hampton Inn And Suites By Hilton
09.2019 - 03.2021
High School Diploma -
Saginaw High School
Similar Profiles
Karina FloresKarina Flores
Executive Housekeeping Manager at Home 2 Suites by Hilton El Paso AirportExecutive Housekeeping Manager at Home 2 Suites by Hilton El Paso Airport
Kecia ByrdKecia Byrd
Housekeeper/ Assistant to Executive Housekeeper at Home 2 Suites By HiltonHousekeeper/ Assistant to Executive Housekeeper at Home 2 Suites By Hilton
Jessycka NormanJessycka Norman
Housekeeper at Home 2 Suites By HiltonHousekeeper at Home 2 Suites By Hilton
Bryanna HendersonBryanna Henderson
Server at Home 2 Suites by HiltonServer at Home 2 Suites by Hilton
Pamella OchoaPamella Ochoa
English Teacher at Birdville Independent School DistrictEnglish Teacher at Birdville Independent School District