Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Alvarado

Imperial Beach,CA

Summary

Professional, passionate, positive individual person . I have 13 plus years of hands on experience in veterinary technician and front receptionist work. I have a natural task for navigating challenges, Bringing in strong problem-solving skills and proactive approach to new tasks. I would consider myself as being committed to making meaningful contributions and advancing organizational goals in both my personal and professional parts of my life.

Overview

13
13
years of professional experience

Work History

Otay PetVets

Dr. Anderson
01.2020 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Room Tech
  • Treatment tech
  • Sx assistant tech
  • Front Receptionist
  • Vx clinic lead
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Veterinary Assistant Town and Country Animal Hospi

Dr.Sevier
01.2018 - 01.2020
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.

Veterinary Assistant/Front Desk Receptionist (IBPH

Dr. Kimberly Osborne DVM / Dr. Michael McCoy Imperial Beach Pet Hospital
09.2009 - 10.2016
  • Administered medications to animals in treatment and documented changes in condition.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals. Including coming in on Weekends to attend and care for kennel boarders.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Restrained animals for examination and treatment.
  • Kept detailed records of animal treatments and medications.
  • Educated clients on post-surgical care and nutrition.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Education

GED -

Asheville North Carolina Adult School
Asheville, North Carolina

Associate's Degree - Veterinary Assistant

Pima Medical Institute
11-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Common decent moral respect for others
  • Time management
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Organization and time management

Timeline

Otay PetVets

Dr. Anderson
01.2020 - 04.2022

Veterinary Assistant Town and Country Animal Hospi

Dr.Sevier
01.2018 - 01.2020

Veterinary Assistant/Front Desk Receptionist (IBPH

Dr. Kimberly Osborne DVM / Dr. Michael McCoy Imperial Beach Pet Hospital
09.2009 - 10.2016

GED -

Asheville North Carolina Adult School

Associate's Degree - Veterinary Assistant

Pima Medical Institute

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Amanda Alvarado