Summary
Overview
Work History
Skills
Timeline
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Amanda Alvarez

Pflugerville,TX

Summary

Dynamic Small Business Owner from AGN Shop & Reserve with a proven track record in enhancing business growth and customer satisfaction. Excelled in employee development and leveraging social media for brand identity enhancement. Demonstrated exceptional ability to adapt and retain new strategies, ensuring long-term profit increases without exceeding a single numerical percentage.

Overview

18
18
years of professional experience

Work History

Small Business Owner

AGN Shop & Reserve
04.2016 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

CNA

Mitch County Rehabilitation Center
03.2015 - 12.2017
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Assistant Manager

Agaci Too
05.2011 - 08.2015
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Store Manager

Hannah D's
07.2008 - 12.2010
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Receptionist

Texas State Low Cost Insurance
07.2006 - 07.2009
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Skills

  • Employee Development
  • Excellent capacity to retain new things
  • Business growth and retention
  • Small business operations
  • Great customer service
  • Excelled in a dynamic setting

Timeline

Small Business Owner

AGN Shop & Reserve
04.2016 - Current

CNA

Mitch County Rehabilitation Center
03.2015 - 12.2017

Assistant Manager

Agaci Too
05.2011 - 08.2015

Store Manager

Hannah D's
07.2008 - 12.2010

Receptionist

Texas State Low Cost Insurance
07.2006 - 07.2009

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Amanda Alvarez