Summary
Overview
Work History
Education
Skills
Accomplishments
ACHIEVEMENTS
Certification
Languages
Timeline
Generic

Amanda Alvarez

Wethersfield

Summary

Highly motivated employee with three years of Credit Union experience. Dedicated in building rapport with members and providing exceptional service. Eager to contribute my experience and make significant impact with the new team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Technology Specialist

Northeast Family Federal Credit Union
08.2023 - Current
  • Assists members with their Credit Union needs; explain services, solve problems, and direct members to appropriate departments. Assist in performing routine computer activities related to the smooth and effective operation of the Credit Union.
  • Performs duties of the Electronic Services Specialist.
  • Provide general support for other technology issues, i.e. audio response system, automated telephone attendant, imaging, fax technology, copiers, printers, etc.
  • Learn and assist with the implementation of newly acquired products, interacting with vendors as appropriate and assist with staff training of new products.

Electronic Services Specialist

Northeast Family Federal Credit Union
02.2022 - 08.2023
  • Provides support with Electronic Services including ATM and debit cards, Electronic Funds Transfers, ACH, CU Online, Bill Payment Services, Share Drafts, Payroll Deductions, Courtesy Pay, BSA/OFAC, remote deposit capture, digital wallet, and regulation E disputes.
  • Accurately complete all daily electronic service transactions to ensure correct postings, proper exception handling and precise balancing and rectify any errors.
  • Assists members and associates in the use of electronic services and products in a timely manner.

Teller

Northeast Family Federal Credit Union
08.2021 - 02.2022
  • Assist members with their financial transactions which involve receiving and disbursing cash and other negotiable instruments.
  • Welcome members, listen to their needs, and process member financial transactions, including deposits, withdrawals, and loan payments; transfers amounts from member accounts as directed; balance daily.
  • Perform a variety of miscellaneous tasks including typing, filing, computer input, and answering the telephone.
  • Provide education to members and routine information concerning products and services, transferring members to appropriate departments for specific information.

Receptionist

JMR Staffing
07.2021 - 07.2021
  • Greet customers and provide excellent customer service while providing updates on job positions, using Microsoft to schedule interviews, and notating any updates on clients’ profiles.
  • Greet clients when they come in and help clients get set up on the computers while answering any questions clients might have.
  • Schedule interviews for clients looking for jobs and making sure they fit staff’s schedule.
  • Uploading documents on client’s profile and keeping information up to date in the system.
  • Keep the front desk and waiting area clean and neat.

Shift Supervisor

KFC
07.2021 - 07.2021
  • Overseeing restaurant operations during a scheduled shift, ensuring efficient service, maintaining quality standards, and managing staff.
  • Resolving customer complaints and compensating for any mistakes.
  • Keeping up to date with food safety training and following food safety procedures during the shift.
  • Counting inventory at the start and end of the shift controlling food waste.
  • Handling cash during the shift, counting drawers before and after the shift and recording it in the system.

Team Member

KFC
07.2019 - 07.2021
  • Providing great customer service while accurately preparing food orders and maintaining cleanliness.
  • Greeted customers took orders, and provided friendly, efficient service.
  • Prepared and assembled food items according to recipes and quality standards.
  • Operated cash registers handled cash and card transactions and provided the correct amount of change.
  • Collaborated with team members to ensure efficient and timely service.

Education

Associate's degree - Business Management

Capital Community College
12-2023

High School Diploma -

Wethersfield High School
Wethersfield, CT
06-2020

Skills

  • Bilingual
  • Computer Literacy
  • Customer Service
  • Interpersonal Skills
  • Time Management
  • Teamwork
  • Logging support tickets

Accomplishments

  • Certified Credit Union Financial Counselor.
  • Collaborated in implementing Zelle for the Credit Union by communicating with different vendors and finishing all tasks assigned.
  • Worked with supervisor in establishing Card Controls for the Credit Union.
  • Helped clean data for the Credit Union making sure all data is up to date.

ACHIEVEMENTS

  • Certified Credit Union Financial Counselor
  • Zelle
  • Card Controls
  • Data Integrity

Certification

Certified Financial Counselor

September 2023


Honor Roll and Dean's List

June 2016 - December 2023

Languages

Spanish
English

Timeline

Service Technology Specialist

Northeast Family Federal Credit Union
08.2023 - Current

Electronic Services Specialist

Northeast Family Federal Credit Union
02.2022 - 08.2023

Teller

Northeast Family Federal Credit Union
08.2021 - 02.2022

Receptionist

JMR Staffing
07.2021 - 07.2021

Shift Supervisor

KFC
07.2021 - 07.2021

Team Member

KFC
07.2019 - 07.2021

Associate's degree - Business Management

Capital Community College

High School Diploma -

Wethersfield High School