Amanda Ammaturo

- answer inbound calls
- make outbound calls
- de-escalate upset customers
- troubleshoot technology issues
- collect necessary information for reporting
- write reports
- process refunds
- schedule appointments
- communicate via multiple channels (email, phone, chat)
- help mentor incoming new advisors

- answer inbound calls
- make outbound calls
- de-escalate upset customers
- troubleshoot technology issues
- process refunds
- schedule technicians
- communicate via multiple channels (email, phone, chat)
- help mentor incoming new advisors

I was a self-employed nanny during the pandemic.

- answer inbound calls
- make outbound calls
- de-escalate upset customers
- process refunds
- communicate via multiple channels (email, phone, chat)
- in charge of the team building events and activities for my department

- answer inbound calls
- make outbound calls
- de-escalate upset customers
- provide phone support for other advisors and answer their questions
- sell tickets
- process refunds
- investigate issues with ticket orders
- communicate via multiple channels (email, phone, chat)
- help mentor incoming new advisors