Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Ampong

Missouri City,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Beautician

Vineyard Vines
01.2021 - Current
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Customer Service Representative

Maximus- Center of Disease Control
04.2021 - 09.2021
  • Covid inquires
  • Remote Customer Care
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Certified Nursing Assistant

Eagles Trace
10.2019 - 04.2021
  • Provide assistance to residents in assisted living facility.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

Visa and Passport Processing Agent

CIBT-Center of International Business Travel
08.2014 - 08.2015
  • Review passport applications for proper completion and presentation of documentary evidence of birth in the US or naturalization and recording the evidence submitted for proof of identity.
  • Provide callers with information on rights, benefits, privileges, or obligations; explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.

Customer Service Supervisor

Luminess Air Cosmetics
09.2011 - 05.2014
  • Inbound/outbound call center, utilizing ShoreTel software in handling high volume calls for customers inquiries, billing questions and payments.
  • Problem solving techniques. Handling escalated calls, data entry, and filing
  • Claims through USPS and FedEx. Administration duties performed daily. Earned Certificate for Employee of Month for 2 consecutive months and being promoted to Customer Service Supervisor within first year.

Concierge

Bush Intercontinental Airport
11.2008 - 07.2011
  • Responsible for assisting passengers in airport to designated areas for transportation by escort
  • Sales of bus passes performed through QuickBooks and Excel for data entry of End of Day sales production.

Customer Service Representative

Affiliated Computer Services
11.2008 - 06.2009
  • Inbound Call center for Sprint, high volume calls daily. Assisting customers with billing inquiries, processed payments making billing adjustments
  • Administrative duties performed including calendar management and filing.
  • Upsold new products and services

Education

Certification - Nurse Aide

Faith Health Institute

Associate of Arts - Counseling Psychology

Vineyard Biblical Seminary
Houston, TX
12-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Maximus- Center of Disease Control
04.2021 - 09.2021

Beautician

Vineyard Vines
01.2021 - Current

Certified Nursing Assistant

Eagles Trace
10.2019 - 04.2021

Visa and Passport Processing Agent

CIBT-Center of International Business Travel
08.2014 - 08.2015

Customer Service Supervisor

Luminess Air Cosmetics
09.2011 - 05.2014

Concierge

Bush Intercontinental Airport
11.2008 - 07.2011

Customer Service Representative

Affiliated Computer Services
11.2008 - 06.2009

Certification - Nurse Aide

Faith Health Institute

Associate of Arts - Counseling Psychology

Vineyard Biblical Seminary

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