Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amanda Anderson

Rochester

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

7
7
years of professional experience

Work History

Supplemental Instruction Leader

Monroe Community College, Work and Learn Center
01.2025 - Current
  • Facilitated peer-led study groups to promote collaborative learning and increase subject matter comprehension.
  • Collaborated with faculty members to identify areas where students needed additional support for improved academic performance.
  • Developed tailored instructional materials and resources to address specific needs of diverse learners in various subjects.
  • Enhanced student understanding by employing supplemental instruction techniques and strategies.
  • Conducted one-on-one tutoring sessions with students who required further assistance outside of group sessions.
  • Organized review sessions before exams to help students prepare effectively and reduce test anxiety levels.
  • Participated actively in department meetings to share best practices, discuss challenges, and explore potential solutions for instructional concerns.
  • Collected attendance data for program management.
  • Implemented creative teaching methods such as role-playing, simulations, and problem-solving exercises to engage students in active learning experiences.
  • Contributed to the continuous improvement of the supplemental instruction program by participating in professional development opportunities related to pedagogy and subject matter expertise.
  • Led discussions and activities centered around course content.
  • Fostered a supportive learning environment that encouraged open communication, active participation, and mutual respect among students.
  • Assist students with reviewing course material and improving comprehension.
  • Attended and led supplemental sessions.

Cosmetics Cashier

Walmart
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Brand Ambassador

Sagility Health
03.2023 - 09.2023
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Engaged with potential customers to foster positive brand image, leading to increased consumer interest.

Guest Service Representative

IBEX Global
10.2022 - 03.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone and email, ensuring accurate information delivery.

Sales Associate

VXI Global
03.2022 - 10.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Front Desk Receptionist

Intown Medical And Optical
08.2017 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Teaching Assistant

Calvary Missionary Basic School
09.2018 - 07.2019
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
  • Maintained safety and security by overseeing students in recess environments.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Assisted in grading assignments efficiently, contributing to timely feedback for students.
  • Supported lead teacher in developing curriculum materials, tailoring instruction to meet diverse learning needs.
  • Assisted in organization of school events, enhancing school community and student experience.

Education

Associate of Science - Computer Science

Monroe Community College
Rochester, NY
05-2028

Skills

  • Active learning
  • Positive reinforcement
  • Student engagement
  • Ethical behavior
  • Peer mentoring
  • Self-reflection
  • Tutoring and student assistance
  • Confidentiality
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Critical thinking

Interests

  • Participating in cultural exchange programs and homestays
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Supporting STEM education initiatives and mentorship programs
  • Watching Movies and TV Shows
  • Music
  • Food Tourism
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Fundraising Events
  • Cake Decorating

Timeline

Supplemental Instruction Leader

Monroe Community College, Work and Learn Center
01.2025 - Current

Cosmetics Cashier

Walmart
01.2024 - Current

Brand Ambassador

Sagility Health
03.2023 - 09.2023

Guest Service Representative

IBEX Global
10.2022 - 03.2023

Sales Associate

VXI Global
03.2022 - 10.2022

Teaching Assistant

Calvary Missionary Basic School
09.2018 - 07.2019

Front Desk Receptionist

Intown Medical And Optical
08.2017 - 09.2020

Associate of Science - Computer Science

Monroe Community College

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Amanda Anderson