Rachel McGee
Hagarville,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Selling Manager
Belk Outlet
Russellville , AR
08.2024 - Current
- Created and maintained relationships with existing customers while prospecting for new ones.
- Coached, trained, and mentored sales staff on product knowledge, sales techniques, and customer service practices.
- Monitored daily performance of the sales team to ensure targets were met or exceeded.
- Implemented training programs to improve efficiency in selling processes.
- Conducted regular meetings with the sales team to review goals and objectives set for each quarter and year.
- Reviewed weekly and monthly reports of individual performances against established targets.
Termite Technician
Terminix Pest Control
Russellville, AR
02.2024 - 08.2024
- Inspected structures for termite infestations.
- Assessed damage caused by termites, wood-boring beetles, and other pests.
- Installed bait systems to monitor and control termite activity.
- Identified potential entry points for termites into buildings.
- Maintained accurate records of services rendered, chemicals used, and customer interactions.
Pest Control Technician
Orkin Pest Control
Lake Charles, LA
02.2020 - 12.2023
- Prospected daily for new accounts to build connections and convert leads into sales appointments.
- Completed routine service calls across Lake Charles territory to resolve customers' issues and maximize satisfaction.
- Connected with established accounts to offer additional services and solicit referrals.
- Identify rodent or insect activity and determine correct treatment.
- Maintain and collect on bad debt customers.
- Help to control cancellation on a monthly basis.
Cabinet Specialist
Lowes Home Improvment
Sulphur, LA
01.2017 - 01.2021
- Maintain monthly sales goals
- Adhered to production deadlines and reported delays to supervisors.
- Ordered materials for custom cabinets after designing layouts.
- Measured cabinet spaces and designed detailed layouts.
- Help other departments with customer service.
Outside Department Manager
Lowes Home Improvment
Sulphur, LA
01.2016 - 01.2017
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced workloads to meet targets without overtaxing employees.
Manager
Things Remembered
Lake Charles, LA
01.2014 - 12.2015
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
Operations Manager
VF Outlet
Iowa, LA
01.2010 - 01.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Conducted employee observations and documented findings.
Education
High School Diploma -
Park View High School
Sulphur, LA05.2009
Skills
- Decision Making
- Regulations Compliance
- Workforce Management
- Relationship Building
- Detail-Oriented
- Time Management
- Onboarding and Training
- Issue Resolution
- Critical Thinking
- Verbal and Written Communication
Certification
- Arkansas Pest Appicator license Classifications: 1,2,4
References
Tyler Nixon, Service Manager at Orkin Pest Control 337-244-4135
Donald Eues, Branch Manager at Orkin Pest Control 337-240-1505
Timeline
Selling Manager
Belk Outlet
08.2024 - Current
Termite Technician
Terminix Pest Control
02.2024 - 08.2024
Pest Control Technician
Orkin Pest Control
02.2020 - 12.2023
Cabinet Specialist
Lowes Home Improvment
01.2017 - 01.2021
Outside Department Manager
Lowes Home Improvment
01.2016 - 01.2017
Manager
Things Remembered
01.2014 - 12.2015
Operations Manager
VF Outlet
01.2010 - 01.2015
High School Diploma -
Park View High School