Amanda Anderson

Daily tasks include but are not limited to, doing daily books, doing truck order on Thursday, working in the kitchen when needed, helping on register when needed, taking care of customer concerns promptly, having a good working relationship with vendors and customers, helping team member with work or any and all concerns, doing daily lottery audits, daily cigarette audit, smart counts, caseys connections tasks, adding money to safe and doing daily safe audits and weekly audits

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Logged work orders and change orders into Software database to track job status.
• Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
• Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
• Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.